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[Warning] Notice regarding messages sent by hotels that lead to suspicious sites

It has been confirmed that some guests who made reservations at some SOTETSU HOTELS through Booking.com received messages directing them to a suspicious website.
As of today, the following hotels have been confirmed to have received suspicious messages.

<Hotels where suspicious messages have been confirmed to have been sent as of August 1, 2024>
・Sotetsu Fresa Inn Ginza-Nanachome(confirmed late at night on July 25, 2024)
・Sotetsu Fresa Inn Nagoya-Sakuradoriguchi(confirmed late at night on August 1, 2024)

SOTETSU HOTELS and Booking.com will never send you messages that lead you to suspicious sites. If you receive such a suspicious message from SOTETSU HOTELS or Booking.com, please be careful not to Location on any URLs listed in the message.

In response to the current situation, SOTETSU HOTELS has changed the login password for the management system provided by Booking.com and managed by our company, and has temporarily stopped accepting new reservations via Booking.com.

If you have any questions or concerns regarding this matter, please Contact Booking.com Customer Support. Please note that customer support contact details vary by country, so please check the details yourself.
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  • Sotetsu Fresa Inn Sapporo-Susukino
  • HOTEL SUNROUTE AOMORI
  • HOTEL SUNROUTE GOSHOGAWARA
  • HOTEL SUNROUTE PATIO GOSHOGAWARA
  • 相鉄フレッサイン 北上駅前
    2026年10月1日開業予定
  • Sotetsu Fresa Inn Sendai
  • HOTEL SUNROUTE SUKAGAWA
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  • Sotetsu Fresa Inn Chiba-Kashiwa
  • Sotetsu Fresa Inn Ochanomizu-Jimbocho
  • Sotetsu Fresa Inn Tokyo-Kanda
  • Sotetsu Fresa Inn Kanda-Otemachi
  • Sotetsu Fresa Inn Tokyo-Kyobashi
  • Sotetsu Fresa Inn Nihombashi-Ningyocho
  • Sotetsu Fresa Inn Nihombashi-Kayabacho
  • Sotetsu Fresa Inn Ginza-Sanchome
  • Sotetsu Fresa Inn Ginza-Nanachome
  • HOTEL SUNROUTE GINZA
  • Sotetsu Fresa Inn Hamamatsucho-Daimon
  • Sotetsu Fresa Inn Daimon
  • Sotetsu Fresa Inn Tokyo-Akasaka
  • Sotetsu Fresa Inn Shimbashi-Hibiyaguchi
  • Sotetsu Fresa Inn Tokyo-Tamachi
  • Sotetsu Fresa Inn Tokyo-Roppongi
  • Sotetsu Fresa Inn Higashi Shinjuku
  • SOTETSU GRAND FRESA TAKADANOBABA
  • HOTEL SUNROUTE PLAZA SHINJUKU
  • HOTEL SUNROUTE ASAKUSA
  • HOTEL SUNROUTE "Stellar" UENO
  • Sotetsu Fresa Inn Ueno-Okachimachi
  • Sotetsu Fresa Inn Tokyo-Kinshicho
  • SOTETSU GRAND FRESA TOKYO-BAY ARIAKE
  • Sotetsu Fresa Inn Tokyo-Toyocho
  • Sotetsu Fresa Inn Yokohama-Higashiguchi
  • SOTETSU HOTELS THE SPLAISIR YOKOHAMA
  • Sotetsu Fresa Inn Yokohama-Sakuragicho
  • Sotetsu Fresa Inn Yokohama-Totsuka
  • Sotetsu Fresa Inn Kawasaki-Higashiguchi
  • Sotetsu Fresa Inn Kamakura-Ofuna kasamaguchi
  • Sotetsu Fresa Inn Kamakura-Ofuna higashiguchi
  • Sotetsu Fresa Inn Fujisawa-Shonandai
  • HOTEL SUNROUTE NIIGATA
  • Sotetsu Fresa Inn Nagano-Zenkojiguchi
  • Sotetsu Fresa Inn Nagano-Ueda
  • Sotetsu Fresa Inn Nagoya-Sakuradoriguchi
  • Sotetsu Fresa Inn Nagoya-Shinkansenguchi
  • HOTEL SUNROUTE HIKONE
  • Sotetsu Fresa Inn Kyoto-Shijokarasuma
  • Sotetsu Fresa Inn Kyoto-Kiyomizu Gojo
  • Sotetsu Fresa Inn Kyoto-Hachijoguchi
  • THE POCKET HOTEL KYOTO-SHIJOKARASUMA(Currently closed)
  • THE POCKET HOTEL KYOTO-KARASUMAGOJO
  • HOTEL SUNROUTE FUKUCHIYAMA
  • Sotetsu Fresa Inn Kitahama
  • Sotetsu Fresa Inn Osaka-Shinsaibashi
  • SOTETSU GRAND FRESA OSAKA-NAMBA
  • Sotetsu Fresa Inn Yodoyabashi(Currently closed)
  • Sotetsu Fresa Inn Osaka-Namba
  • Sotetsu Fresa Inn Kobe-Sannomiya
  • HOTEL SUNROUTE SOPRA KOBE
  • HOTEL SUNROUTE SPORA KOBE ANNESSO
  • Sotetsu Fresa Inn Hiroshima
  • HOTEL SUNROUTE TOKUYAMA
  • HOTEL SUNROUTE TOKUSHIMA
  • SOTETSU GRAND FRESA KUMAMOTO
  • HOTEL TAU, KUMAMOTO
  • Sotetsu Fresa Inn Seoul Myeong-dong
  • SOTETSU HOTELS THE SPLAISIR SEOUL MYEONG-DONG
  • SOTETSU HOTELS THE SPLAISIR SEOUL DONGDAEMUN
  • SOTETSU GRAND FRESA TAIPEI XIMEN
  • HOTEL SUNROUTE TAIPEI
  • SOTETSU GRAND FRESA SAIGON
  • SOTETSU GRAND FRESA BANGKOK