Thank you for your continued patronage of SOTETSU HOTELS.

Effective January 18, 2024 (Thursday), we have changed our accommodation reservation system to further improve customer convenience. Details are as follows.

[Target Hotels]
SOTETSU HOTELS The Splaisir Seoul Seoul Myeong-dong SOTETSU HOTELS The Splaisir Seoul Dongdaemun

<To guests who have made reservations at the hotel>
For guests who made reservations using the old reservation system (reservations ending in "KrSo") before January 17, 2024, your reservations will remain valid and you can stay as per your reservation details. If you wish to confirm, change, or cancel your reservation, please read this News to the end, as there are some important points to note.

■Regarding "Reservation Confirmation, Change, and Cancellation" from January 18, 2024 onwards
We have placed buttons on each hotel's website.

<Reservations made by January 17, 2024, with reservation numbers ending in "KrSo">
Example reservation number: Lo12345678KrSo
Reservations cannot be confirmed, changed, or canceled on the website.
We apologize for the inconvenience, but please Contact the respective hotels you booked directly.

<Reservations made on or after January 18, 2024, with reservation numbers beginning with the letter "T">
Example reservation number: TBDBF18361E08

[Reservation Confirmation, Change, or Cancellation]
You can access this information via the website of each hotel you booked and through the link provided in your booking confirmation email.

[Reservation Confirmation/Cancellation]
You can access this information by logging into the website of the hotel you booked or SOTETSU HOTELS CLUB My Page, and then selecting "Confirm Reservation Information."

■ Contact
If you cannot find your reservation or have any questions, please Contact the hotel where you made your reservation directly.

We apologize for any inconvenience caused by the transition to the new system. We will strive to further improve convenience for our customers, and we appreciate your understanding and cooperation.