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Accommodation benefits

Accommodation Benefits

We offer special accommodation benefits for SOTETSU HOTELS CLUB members.

Sotetsu Fresa Inn

For You will get the best prices for Sotetsu Fresa Inn by booking you hotel reservation on this official website, which offers the best rates.

If you find that the accommodation you booked on our official website is being sold at a lower price on another online reservation site (with the same accommodation and conditions), please contact the hotel directly at that time. If, after checking the details, we find that the lowest price was not respected, we will offer you the same price as you have notified us.

Conditions for offering the best rate

To qualify for the lowest price, the following conditions must be met:

the same hotel
Same services and benefits (including meals, amenities, etc.)
Same reservation date and time
Same stay date
Same number of people
Same room type (same view)
Same stay time (check-in, check-out time)
Same payment method
Same cancellation conditions

*However, there may be cases where the ticket is being sold at the same price as on other internet reservation sites.

Not included in lowest price comparison

When providing you with the lowest price, the following cases will be excluded from the comparison.

Products that cannot be reserved online, such as those that can only be reserved by phone
Plans that offer points or other benefits unique to other online reservation sites or are sponsored by other sites
In addition to limited-time sales and campaigns held on other online reservation sites, charges that the hotel has no control over, such as limited plans for members of the site (including points and coupons)
Products that are not targeted at Non-members customers, such as corporate contracts, employee benefits, specific membership organizations, and group products
Products that require special payment methods (including online auctions, group purchases, etc.) or prepayment using credit cards, debit cards, vouchers, coupons, etc.
Package products that include use of facilities other than accommodation, transportation, meals, etc.
"Package tours" listed in brochures or websites sold by travel agencies (products in which the hotel has no involvement in the sales price)
Products that fluctuate with exchange rates

BEST RATE GUARANTEE Contact

Please use the form to Contact about the plan rates of each hotel.

Contact

About reservations and payments

About Reservations	Reservations can be made from our website from about 12 months in advance up to the day of your stay. The best deals are available if you make a reservation by phone or through another reservation site and then join the SOTETSU HOTELS CLUB . Furthermore, we are happy to accommodate requests such as reserving a room with a nice view or having rental items installed in the room. (Please note that we may not be able to accommodate your request depending on Guest Rooms availability and equipment stock.)
Payment period	Accommodation fees are paid in advance. Please pay at the front desk or at the automated check-in/check-out terminal when you check in.
Payment Method	You can pay by credit card at the hotel or online. You can select your payment method when making your reservation. Some hotels do not allow you to select your payment method. Payment must be made using the specified payment method. Accepted payment methods vary by hotel, and some hotels only accept cashless payments. Please check the website of each hotel for details. Please confirm the payment method when making your reservation. Some of our online credit card payments require the use of a payment agency's system. As a result, you may be contacted by a company other than ours during the billing and settlement process.
Credit card QR code payment	We accept the following credit cards and QR code payments. Some payment methods may not be available at self-service check-in machines at some hotels. You can use it at the front counter, so please ask the front staff. *This may vary depending on the hotel, so please check with the hotel for details.
Cancellation Policy	Cancellation fees will be charged as follows: The day before: 20% of the accommodation fee On the day: 80% of the accommodation fee No-show: 100% of accommodation fee *When making reservations online, the cancellation policy may differ depending on the plan. Please refer to the plan description and the reservation confirmation email for the cancellation policy.

SOTETSU GRAND FRESA

Booking your stay at SOTETSU GRAND FRESA Hotel is most advantageous through our official website, which offers the lowest prices.

If you find that the same accommodation booking you made on our official website is being sold at a lower price on another online booking site (for the same accommodation and conditions), please contact the hotel directly at that time. After reviewing the details, if it is confirmed that the lowest price was not upheld, we will offer you the same price you paid.

Conditions for offering the best rate

To qualify for the lowest price, the following conditions must be met:

the same hotel
Same services and benefits (including meals, amenities, etc.)
Same reservation date and time
Same stay date
Same number of people
Same room type (same view)
Same stay time (check-in, check-out time)
Same payment method
Same cancellation conditions

*However, there may be cases where the ticket is being sold at the same price as on other internet reservation sites.

Not included in lowest price comparison

When providing you with the lowest price, the following cases will be excluded from the comparison.

Products that cannot be reserved online, such as those that can only be reserved by phone
Plans that offer points or other benefits unique to other online reservation sites or are sponsored by other sites
In addition to limited-time sales and campaigns held on other online reservation sites, charges that the hotel has no control over, such as limited plans for members of the site (including points and coupons)
Products that are not targeted at Non-members customers, such as corporate contracts, employee benefits, specific membership organizations, and group products
Products that require special payment methods (including online auctions, group purchases, etc.) or prepayment using credit cards, debit cards, vouchers, coupons, etc.
Package products that include use of facilities other than accommodation, transportation, meals, etc.
"Package tours" listed in brochures or websites sold by travel agencies (products in which the hotel has no involvement in the sales price)
Products that fluctuate with exchange rates

BEST RATE GUARANTEE Contact

Please use the form to Contact about the plan rates of each hotel.

Contact

About reservations and payments

About Reservations	Reservations can be made from our website from about 12 months in advance up to the day of your stay. The best deals are available if you make a reservation by phone or through another reservation site and then join the SOTETSU HOTELS CLUB . Furthermore, we are happy to accommodate requests such as reserving a room with a nice view or having rental items installed in the room. (Please note that we may not be able to accommodate your request depending on Guest Rooms availability and equipment stock.)
Payment period	Accommodation fees are paid in advance. Please pay at the front desk or at the automated check-in/check-out terminal when you check in.
Payment Method	You can pay by credit card at the hotel or online. You can select your payment method when making your reservation. Some hotels do not allow you to select your payment method. Payment must be made using the specified payment method. Accepted payment methods vary by hotel, and some hotels only accept cashless payments. Please check the website of each hotel for details. Please confirm the payment method when making your reservation. Some of our online credit card payments require the use of a payment agency's system. As a result, you may be contacted by a company other than ours during the billing and settlement process.
Credit card QR code payment	We accept the following credit cards and QR code payments. Some payment methods may not be available at self-service check-in machines at some hotels. You can use it at the front counter, so please ask the front staff. *This may vary depending on the hotel, so please check with the hotel for details.
Cancellation Policy	Cancellation fees will be charged as follows: The day before: 20% of the accommodation fee On the day: 80% of the accommodation fee No-show: 100% of accommodation fee * If you make a reservation online, some plan may have a different cancelation policy. Please read description for your plan or check your reservation confirmation email for more details. *Hotels located outside of Japan may have different cancellation policies. Please contact the hotel for details.

SOTETSU HOTELS THE SPLAISIR

You will get the best prices for SOTETSU HOTELS THE SPLAISIR by booking you hotel reservation on this official website, which offers the best rates.

If the accommodation you have booked on our official website was available (for the same content and with the same conditions) at a lower rate on another accommodation booking website, please contact the hotel directly at the time. After checking the content, if it is confirmed that we have not maintained the best rate, we will gladly provide you the accommodation at the price that you have reported to us.

Conditions for offering the best rate

To qualify for the lowest price, the following conditions must be met:

the same hotel
Same services and benefits (including meals, amenities, etc.)
Same reservation date and time
Same stay date
Same number of people
Same room type (same view)
Same stay time (check-in, check-out time)
Same payment method
Same cancellation conditions

*However, there may be cases where the ticket is being sold at the same price as on other internet reservation sites.

Not included in lowest price comparison

When providing you with the lowest price, the following cases will be excluded from the comparison.

Products that cannot be reserved online, such as those that can only be reserved by phone
Plans that offer points or other benefits unique to other online reservation sites or are sponsored by other sites
In addition to limited-time sales and campaigns held on other online reservation sites, charges that the hotel has no control over, such as limited plans for members of the site (including points and coupons)
Products that are not targeted at Non-members customers, such as corporate contracts, employee benefits, specific membership organizations, and group products
Products that require special payment methods (including online auctions, group purchases, etc.) or prepayment using credit cards, debit cards, vouchers, coupons, etc.
Package products that include use of facilities other than accommodation, transportation, meals, etc.
"Package tours" listed in brochures or websites sold by travel agencies (products in which the hotel has no involvement in the sales price)
Products that fluctuate with exchange rates

BEST RATE GUARANTEE Contact

Please use the form to Contact about the plan rates of each hotel.

Contact

About reservations and payments

About Reservations	Reservations can be made on our website from up to 6 months in advance of the actual night. You'll get the best deal by making a reservation online as a member of the "SOTETSU HOTELS CLUB," saving more than if you made a reservation by phone or from another reservation site. We gladly accept requests for rooms to be equipped with items on loan, etc. (Please understand that we may not be able to fulfill your request, depending on the availability of rooms and equipment.)
Payment period	Accommodation fees are paid in advance. Please pay at the front desk or at the automated check-in/check-out terminal when you check in.
Payment Method	You can pay by credit card at the hotel or online. You can select your payment method when making your reservation. Some hotels do not allow you to select your payment method. Payment must be made using the specified payment method. Accepted payment methods vary by hotel, and some hotels only accept cashless payments. Please check the website of each hotel for details. Please confirm the payment method when making your reservation. Some of our online credit card payments require the use of a payment agency's system. As a result, you may be contacted by a company other than ours during the billing and settlement process.
Credit card QR code payment	■SOTETSU HOTELS THE SPLAISIR SEOUL MYEONG-DONG,SOTETSU HOTELS THE SPLAISIR SEOUL DONGDAEMUN Cash（Korean won）and credit card/Rechargeable prepaid cards ■SOTETSU HOTELS THE SPLAISIR YOKOHAMA We only accept cashless payments. Please use a credit card or QR code payment system for payments of room charges. (We do not accept cash payments.)
Cancellation Policy	■SOTETSU HOTELS THE SPLAISIR SEOUL MYEONG-DONG,SOTETSU HOTELS THE SPLAISIR SEOUL DONGDAEMUN A 100% cancellation fee will be charged from the day before your stay. Subject to change depending on the plan. ■SOTETSU HOTELS THE SPLAISIR YOKOHAMA The day before: 20% of the accommodation fee On the day: 80% of the accommodation fee No-show: 100% of accommodation fee When making reservations online, the cancellation policy may differ depending on the plan. Please refer to the plan description and the reservation confirmation email for the cancellation policy.

THE POCKET HOTEL

You will get the best prices for THE POCKET HOTEL BY SOTETSU by booking you hotel reservation on this official website, which offers the best rates.

If the accommodation you have booked on our official website was available (for the same content and with the same conditions) at a lower rate on another accommodation booking website, please contact the hotel directly at the time. After checking the content, if it is confirmed that we have not maintained the best rate, we will gladly provide you the accommodation at the price that you have reported to us.

Conditions for offering the best rate

To qualify for the lowest price, the following conditions must be met:

the same hotel
Same services and benefits (including meals, amenities, etc.)
Same reservation date and time
Same stay date
Same number of people
Same room type (same view)
Same stay time (check-in, check-out time)
Same payment method
Same cancellation conditions

*However, there may be cases where the ticket is being sold at the same price as on other internet reservation sites.

Not included in lowest price comparison

When providing you with the lowest price, the following cases will be excluded from the comparison.

Products that cannot be reserved online, such as those that can only be reserved by phone
Plans that offer points or other benefits unique to other online reservation sites or are sponsored by other sites
In addition to limited-time sales and campaigns held on other online reservation sites, charges that the hotel has no control over, such as limited plans for members of the site (including points and coupons)
Products that are not targeted at Non-members customers, such as corporate contracts, employee benefits, specific membership organizations, and group products
Products that require special payment methods (including online auctions, group purchases, etc.) or prepayment using credit cards, debit cards, vouchers, coupons, etc.
Package products that include use of facilities other than accommodation, transportation, meals, etc.
"Package tours" listed in brochures or websites sold by travel agencies (products in which the hotel has no involvement in the sales price)
Products that fluctuate with exchange rates

BEST RATE GUARANTEE Contact

Please use the form to Contact about the plan rates of each hotel.

Contact

About reservations and payments

About Reservations	You can make reservations on this website from around 6 months in advance until 2 a.m. of the day following your stay. It is a better deal to reserve on this website than on the phone or another reservation website.
Payment period	Rooms must be paid for in advance. Please pay at the automatic check-in machine when you check in. Please return your room card key to the automatic check-out device at the first floor reception when you check out.
Payment Method	Please pay either in person at the hotel or by credit card online. You can choose how to pay when you make your reservation. Some hotels do not allow you to select your payment method. Payment must be made using the specified payment method. In the process of our company's online credit card payment, the system of an external company will be used. Hence this external company may contact you regarding the payment request and settlement.
Credit card QR code payment	We accept the following credit cards and QR code payment. UnionPay cards cannot be used at the automatic check-in machine. They can only be used at the front desk, so please ask the front desk staff.
Cancellation Policy	Cancellation fees will be charged as follows: The day before: 20% of the accommodation fee On the day: 80% of the accommodation fee No-show: 100% of accommodation fee *When making reservations online, the cancellation policy may differ depending on the plan. Please refer to the plan description and the reservation confirmation email for the cancellation policy.

HOTEL SUNROUTE

You will get the best prices for HOTEL SUNROUTE by booking you hotel reservation on this official website, which offers the best rates.

If the accommodation you have booked on our official website was available (for the same content and with the same conditions) at a lower rate on another accommodation booking website, please contact the hotel directly at the time. After checking the content, if it is confirmed that we have not maintained the best rate, we will gladly provide you the accommodation at the price that you have reported to us.

Conditions for offering the best rate	To qualify for the lowest price, the following conditions must be met: the same hotel Same services and benefits (including meals, amenities, etc.) Same reservation date and time Same stay date Same number of people Same room type (same view) Same stay time (check-in, check-out time) Same payment method Same cancellation conditions *However, there may be cases where the ticket is being sold at the same price as on other internet reservation sites.
Not included in lowest price comparison	When providing you with the lowest price, the following cases will be excluded from the comparison. Products that cannot be reserved online, such as those that can only be reserved by phone Plans that offer points or other benefits unique to other online reservation sites or are sponsored by other sites In addition to limited-time sales and campaigns held on other online reservation sites, charges that the hotel has no control over, such as limited plans for members of the site (including points and coupons) Products that are not targeted at Non-members customers, such as corporate contracts, employee benefits, specific membership organizations, and group products Products that require special payment methods (including online auctions, group purchases, etc.) or prepayment using credit cards, debit cards, vouchers, coupons, etc. Package products that include use of facilities other than accommodation, transportation, meals, etc. "Package tours" listed in brochures or websites sold by travel agencies (products in which the hotel has no involvement in the sales price) Products that fluctuate with exchange rates
Hotels not subject to our best rate guarantee	Please note that the following hotels are not covered by the best rate guarantee on our official website. HOTEL SUNROUTE TAIPEI
BEST RATE GUARANTEE Contact	Please use the form to Contact about the plan rates of each hotel. Contact

SOTETSU HOTELS PARTNER HOTEL

Book your hotel room at Sotetu Hotels Partner Hotel through our official website, which offers the lowest rates.

In the event that the accommodation details you have booked on our official website are sold at a lower rate than the accommodation details sold on other Internet booking websites (same details and same conditions), please contact the hotel concerned directly at that time. After checking the content, if it is confirmed that the lowest price was not kept, we will offer the same price as the one you contacted us.

Conditions for offering the best rate	To qualify for the lowest price, the following conditions must be met: the same hotel Same services and benefits (including meals, amenities, etc.) Same reservation date and time Same stay date Same number of people Same room type (same view) Same stay time (check-in, check-out time) Same payment method Same cancellation conditions *However, there may be cases where the ticket is being sold at the same price as on other internet reservation sites.
Not included in lowest price comparison	When providing you with the lowest price, the following cases will be excluded from the comparison. Products that cannot be reserved online, such as those that can only be reserved by phone Plans that offer points or other benefits unique to other online reservation sites or are sponsored by other sites In addition to limited-time sales and campaigns held on other online reservation sites, charges that the hotel has no control over, such as limited plans for members of the site (including points and coupons) Products that are not targeted at Non-members customers, such as corporate contracts, employee benefits, specific membership organizations, and group products Products that require special payment methods (including online auctions, group purchases, etc.) or prepayment using credit cards, debit cards, vouchers, coupons, etc. Package products that include use of facilities other than accommodation, transportation, meals, etc. "Package tours" listed in brochures or websites sold by travel agencies (products in which the hotel has no involvement in the sales price) Products that fluctuate with exchange rates
Hotels not subject to our best rate guarantee	Please note that the following hotels are not covered by the best rate guarantee on our official website. HOTEL SUNROUTE TAIPEI
BEST RATE GUARANTEE Contact	Please use the form to Contact about the plan rates of each hotel. Contact

If you have any questions about the payment of Others fees, FAQ check the FAQ. If you have not found a solution after checking the FAQ, please contact us using the inquiry form.

FAQ

SOTETSU HOTELS CLUBSOTETSU HOTELS CLUB

PAYMENT

Lowest Price Guarantee

Accommodation Benefits

Sotetsu Fresa Inn

About reservations and payments

SOTETSU GRAND FRESA

About reservations and payments

SOTETSU HOTELS THE SPLAISIR

About reservations and payments

THE POCKET HOTEL

About reservations and payments

HOTEL SUNROUTE

SOTETSU HOTELS PARTNER HOTEL

SEARCH HOTELS

SEARCH HOTELS

MEMBER BENEFITSMember Benefits

SOTETSU HOTELS CLUB MEMBERS