Thank you for your continued patronage of SOTETSU HOTELS.

To enhance security and ensure a safer and more secure experience for our guests, SOTETSU HOTELS CLUB will be changing its password entry rules.
Please set a new password using the following method.

■ Change date and time
Around 10:00 AM on Monday, March 30, 2026

■Changes <br />The required number of characters and input validation conditions for passwords have been changed as follows.

[Before Change]
Character limit: 6-32 characters Input rules: Half-width alphanumeric characters

[After change]
Character limit: 10 to 32 characters Input rules: Use four types of characters: uppercase English letters (A-Z), lowercase English letters (a-z), numbers (0-9), and symbols.
*Symbols (', ", <, >) are not allowed.

■ How to change your password <br /> Please reset your password from the " Reset Password Here " link on the login screen of your member's My Page.

■Notes : There is no deadline for completing the procedure, so please set it at your convenience when making your next reservation or staying with us.
If you are temporarily unable to complete the procedure due to high Location or other reasons, please try again later.

■To our app users <br />You can continue to use the app even if you do not reset your password, but for enhanced security, we kindly ask that you log out of the app and reset your password.

■For guests scheduled to check in on or after March 30, 2026 <br />In order to display the member QR code required for check-in from a source other than the app, you will need to reset your password. We recommend that you complete this procedure before check-in, or prepare a printout or screenshot of your member QR code in advance.
If you are unable to provide a QR code at check-in, you can reset your password during your stay and authenticate your membership QR code at the front desk to enjoy the benefits.

We apologize for any inconvenience this may cause our members, and we appreciate your understanding and cooperation.
We sincerely hope you will continue to patronize SOTETSU HOTELS in the future.