Thank you for your continued patronage of SOTETSU HOTELS.
Based on the Japan Credit Card Association's security enhancement policy, it has announced that it will abolish identity verification by signature.
In accordance with this policy, starting June 1, 2025, our hotel will require guests to enter their PIN code when making credit card payments.
Therefore, when using a credit card, as a general rule, you are required to enter your PIN code.
If you do not know your PIN, please Contact your credit card issuer in advance to confirm it.

Please note that if you have difficulty operating the terminal due to visual impairment or if you are using a card that does not support a PIN number,
In some exceptional circumstances, signatures are accepted. Please contact the front desk for details.

We apologize for any inconvenience this may cause, and we appreciate your understanding and cooperation in order to prevent fraudulent use and strengthen security.