If you are a minor (under 18 years old) and staying alone, the consent of your legal guardian, such as a parent or guardian, is required.
We require you to submit a consent form upon check-in. Please note that we may refuse your stay if you do not submit the consent form.
Please use the consent form below.

Minor Consent Form. 　

The hotel's original separate pajamas are available in the lobby on the first floor and in the elevator halls on each floor.
If you need a bigger size or a children's size, please contact us when you make your reservation, as we have a limited number.

It is available at the reception desk.

客室内には
・ウォッシャブルスリッパ
・タオル各種
・シャンプー
・コンディショナー
・ボディソープ
等がございます。
この他に、フリーアメニティもご準備致しております。

We're very sorry. We assign the rooms ourselves in order that all of our guests can have a pleasant stay. You won't be able to designate your room or floor. Designations will be accepted as requests, but please understand we cannot guarantee your selection.

Outside calls cannot be made from the guest rooms.

Each floor has a trouser press located in its elevator hall. It is free to use, but we ask that you take it to your room and use it. Apologies for the inconvenience.

For check-in before the scheduled time (early check-in), we accept check-in from 12:00 noon on the day of check-in for an additional fee of JPY 1,000 per hour per room.

In addition, we are also accepting late check-out requests up to 2:00 pm on the day of your arrival, for an additional fee of JPY 1,000 per hour per room.
Please note that if you check out after 2:00 pm, you will be charged for one night's stay.

Both early check-in and late check-out may not be possible depending on the situation on the day, so please contact first.

Yes, black tea as well.

Regular check-out is by 11:00 am, but if you wish to extend your check-out time, it will cost JPY 1,000 per hour (maximum check-out time is until 2:00 pm).
Please note that we may not be able to extend your stay depending on the date.

If Safari's "content blocker" is enabled on an iOS device such as an iPhone or iPad, some parts may not display correctly.
We apologize for the inconvenience, but please temporarily disable the content blocker settings on your device and try again.
As of June 2021, cases of inability to display the ad have been confirmed with TREND MICRO's "Virus Buster Mobile," but if you are using another ad blocking app, you can disable it by following the same steps.

<Operation method>
1. Tap "Settings" on your device
2. Scroll down the screen and tap "Safari"
3. Tap "Content Blocker"
4. Turn off the apps displayed in "Allowed Content Blockers" *The operation method may differ depending on the device and iOS version. For details, please contact the support desk of each device.

The rates for online reservations are different from those for reservations made over the phone.
If you would like to use the accommodation plans and prices displayed online, please make your reservation via an online reservation site.

There is no security box.
Your valuables will be placed in a valuables bag at the front desk and kept in the safe in the hotel office.
There are some items that we cannot accept due to their size or high value, so please contact with the hotel.

Please ask a member of hotel staff when making your booking. If you are booking online, please put your request in the "Comments" section. Please be aware that it may not be possible to meet such requests, depending on the availability of guest rooms.

Guests who have made online reservations through this website may check information on their reservation from the hotel page where the reservation was made or from the URL provided in the confirmation email sent when the reservation was made.

If you have made an online reservation via our official website, you can change or cancel your reservation by visiting the hotel page you have booked or the URL provided in the confirmation email you received when you made your reservation.
Please note that if you change the dates of your reservation, the accommodation fee at the time of the change will be applied and may be different from the price at the time of the original reservation.
If you have prepaid by credit card, the payment before the change will be canceled and you will be charged again for the new amount.
If you would like to make a reservation by phone, please Contact the hotel directly.

Yes, please call us and we will check Guest Rooms availability.
If there are Guest Rooms available, you can also make a reservation through our official website.
However, please note that we may not be able to accept your reservation depending on availability.

Reservations can be made approximately 12 months in advance.

Please contact the hotel directly.

There is a Refrigerator in the Guest Rooms , but no drinks are provided in it.
Please turn on the power switch and use it for any drinks you may have brought with you.
We also have vending machines available within the hotel, and we can direct you to the nearest convenience store.

Massage services are available.
How to use: To make a reservation, please call this number directly (0120-643-585).
Reference price: 70 minutes of bodywork massage starting from JPY 9,900
Aromatherapy body treatment 60 minutes from JPY 9,900

Please check the " Facilities & Services " section of the official website for more information.

Our barrier-free Guest Rooms are available to everyone, so even guests with disabilities can stay with peace of mind.

If you will be arriving later than the scheduled check-in time, please call the hotel in advance.

Check-in is at 3:00 pm and check-out is at 11:00 am.
(SOTETSU HOTELS CLUB members can check in early at 2:00 pm and check out late at 12:00 pm)
* MEMBERSHIP PROGRAM benefits apply to stays booked on the official website or by phone.
*Some benefits may not be applicable depending on the hotel or reservation details.
*To use the benefits, you will need to authenticate your membership QR code.

If you would like your room cleaned, you must attach a blue tag to the outside of your door by 12:00pm.
Please note that if the tag is not attached, you will not be allowed into the room.

If you only want your towels changed, please attach an orange sign to the outside of guest roomsS door by 12:00pm.
Towels will be provided at the door.
*For hygiene reasons, we will clean guest rooms every 4th night.
We may enter rooms on days other than cleaning days for guest rooms maintenance, legal inspections, and emergencies.
We appreciate your understanding and cooperation.
*Some hotels are excluded.

Yes, you can drink it. Our hotel is equipped with a water purification system, so all the water in the unit baths in the guest rooms is purified water. Please experience the delicious water - SOU-BI-SUI.

The water purification system installed in the entire building removes dirt and rust from tap water, and reduces the amount of residual chlorine in the water to an amount that is in the lower levels of the legal concentration limit, making the water hypoallergenic.

It is the name of the water provided by our hotel. We have installed a water purification system in the entire building, so guests get to enjoy purified water throughout our hotel, including the water coming out of the faucets and showers in the unit baths and the toilet with bidet function in the guest rooms, as well as the water from the faucets in common areas and the water used for laundry. Experience water that is not only delicious but is also gentle on the skin with SOU-BI-SUI.

Yes, located on the 1st floor.

We are sorry, but we do not lend computers free of charge.

We use contactless IC card keys.
When getting on the elevator, please touch your card key to the sensor and press the button for guest rooms floor.
Only guests staying at the hotel are allowed inside.

Located on the 4th floor. We offer everything from soft drinks to alcoholic beverages.

It is on the 4th floor.

There is a free ice machine in the vending machine corner on the 4th floor. Our hotel is equipped with a water purification system throughout the building, and we make ice using delicious water, "SOU-BI-SUI." Please feel free to use it. There are also ice cups next to the ice machine.

Copying and printing services are available at the front desk for a fee.

We do not have any computers available for rental at our hotel.

You can use the service by downloading the official app and making a reservation through the app or the official website.
For instructions on how to use it, please click here.

 

Our hotel has no dedicated parking lot. We ask that you use the coin parking located nearby.

Yes, we do. Please see the " Breakfast " page for details.

Breakfast Opening hours are 7:00 AM to 10:00 AM (Last order 9:30 AM/buffet closes 9:45 AM).
For a detailed menu, please see the " Breakfast " page.

Yes, even non-guests can use the facility.
Please feel free to use this space when meeting someone.

Dinner and breakfast vary depending on the accommodation plan. Please check the plan details.
Breakfast can also be requested upon arrival at the hotel.

Admission is free for preschool children (until they have graduated from kindergarten or nursery school).
Children of elementary school age and older will be charged the same rate as Adults. However, if you are accompanied by two or more elementary school children, there may be separate regulations, so please Contact the hotel for details.

One child under elementary school age can sleep with you per bed.
Junior high school students and above will be charged the same as adults without exception.

A cancellation fee will be charged starting the day before your scheduled stay.:

・Cancellation the day before: 20% of the accommodation fee
・Cancellation on the day: 80% of the accommodation fee
・No-show without notice: 100% of accommodation fee

The cancellation fee above will be calculated based on the total amount paid.
Please note that for group reservations and certain accommodation plans such as early bird discounts, separate cancellation fees may apply.
Thank you for your understanding.

Payment is made at the front desk when you check in. If someone other than the guest will be paying, payment must be made before check-in, so please be sure to contact the hotel in advance.
Please note that We accept cashless payments only. We do not accept cash payments. We apologize in advance for any inconvenience.
When paying at the hotel front desk, please use a credit card or QR code payment. We accept various credit cards and the following QR code payments.
* Credit card and QR code payments are accepted at the automatic check-in machines.
* Credit cards can only be used for one-time payment.

Accepted credit cards: VISA, MASTER, JCB, American Express, Diners, Discover card, UnionPay
Available QR code payments: PayPay, dPayment, au PAY, Rpay, ALIPAY+, WeChatPay

Payment can be made by credit card and QR code payment. Cash payment is not accepted. We apologize in advance for any inconvenience this may cause.

Accepted credit cards: VISA, MASTER, JCB, American Express, Diners, Discover card, UnionPay
Accepted QR code payments: PayPay, d-pay, au PAY, Rpay, Alipay+, WeChatPay

*Credit cards are only available as one-time payments.
*Please use credit cards or QR code payment for payment at the hotel reception.

In addition to credit cards, the following QR code payment methods are accepted.

Accepted QR code payments: PayPay, d-pay, au PAY, Rpay, Alipay+, WeChatPay

*Please use credit cards or QR code payment for payment at the hotel reception. We do not accept cash payments. We apologize in advance for any inconvenience.

You can use it.
Our hotel is an affiliated store that accepts VJA gift cards and JCB gift cards.
Many people have gift cards with eco points, etc., so please feel free to use a VISA gift card or a JCB gift card to pay for your stay. (The terms and conditions of use are as stated on the card.) *The name of the VISA gift card has been changed to VJA gift card since January 2011.

Unfortunately, we cannot handle payments made using a QUO Card. We ask for your understanding.

You can pay by bank transfer up to 3 business days before the check-in date. If you would like to pay by bank transfer, please contact us by phone.
*Please note that if you pay your accommodation fee and cancellation fee by bank transfer, you will be responsible for any bank transfer fees.

To comply with the invoice system, we regret to inform you that we are unable to issue separate receipts for a split accommodation fee for a single room per night or for only a part of the accommodation fee.

Yes, we accept prepayment by credit card. When making a reservation, please select "Prepayment by credit card" in the payment method section.

VISA debit and JCB debit cards are available.
*J-Debit cards cannot be used.

We are sorry, but we cannot change the payment method after you have made a reservation.
If you need to make changes, please cancel your reservation and make a new one, selecting "Pay on site."

You can change to "prepayment by credit card" even after making a reservation, but only if you make the reservation through the official website. Changes can be made up to four days prior to your stay by accessing the URL included in the reservation confirmation email. Please note that you cannot change from prepayment to on-site payment.

We do not store any credit card information.
The payment company will vary depending on your reservation number.

[Reservations made after November 15, 2022 with reservation numbers starting with "T"]
The arrangements are made by tripla and payment is made in advance by credit card, and the information is encrypted and linked to a payment processing company.

Only lump-sum payments are accepted. Please note that installment payments and revolving payments are not available.

If you pay on site, a receipt will be given to you when you check in.
If you have prepaid by credit card when making your reservation, the delivery method will vary depending on your reservation, so please check below.

[Reservations made after November 15, 2022 with reservation numbers starting with "T"]
If you have made a "prepayment by credit card" when making your reservation, please issue your ticket online. You can issue your ticket after midnight on the day of check-out by accessing the reservation confirmation screen on the hotel page where you made your reservation, or by Location the URL in the confirmation email sent to you when you made your reservation. There is no limit to the issuance period or number of times it can be issued, but if you issue your ticket for the second time or later, it will be clearly stated as "reissue."

Payment is completed as soon as your reservation is confirmed. The billing date will vary depending on your contract with the credit card company, so please Contact your credit card company for details.

Payment is completed as soon as your reservation is confirmed, but it may take some time for the cancellation to be reflected in the credit card company. Refunds will be processed based on the contract between the credit card company and you for the closing date.

Please check that the information you entered is correct, that you have not reached your credit limit, and that your card supports 3D Secure, then Contact your card company.
If the issue persists, please contact the hotel directly or Contacthere .

We apologize for the inconvenience, but please call the hotel directly or contact us through the inquiry form .

We handle shipping through Yamato Transport. We also have cardboard boxes available for sale. Packages will be shipped without a cover, so please let our staff know should you require one.
Please note that we may refuse to accept valuables, broken articles, or packages that require special handling.

Yes, we will keep your luggage at the front desk before check-in and after check-out.
Please feel free to contact us.
The period for which we can store your luggage is limited to the days of check-in and check-out.
We do not accept storage across multiple days.
We cannot accept excessively large luggage, excessive amounts of luggage, or items that require freezing or refrigeration.
Please contact the hotel for more information.

We regret that we are unable to make reservations on behalf of guests for restaurants or other establishments. We kindly ask for your understanding.

We're very sorry we cannot allow guests to stay together with their pets. We ask for your understanding.

Please include the guest's name and check-in date, select the "check-in date" as the arrival date for your luggage, and send it to the care of the hotel.
Please send your luggage under the same name as you provided when booking.
We cannot accept excessively large luggage, excessive amounts of luggage, or items that require freezing or refrigeration.
Please note that we do not accept cash on delivery, so please make payment at the time of shipment.
Please contact the hotel for more information.

Entry into guest rooms and guest rooms floors is prohibited to anyone other than staying guests.
If you need to meet with us, please do so in the lobby.

There is no curfew. However, for security reasons, the front entrance is locked between midnight and 5:00 in the morning.
Guests staying at the hotel can unlock the door using their card key, but guests checking in should call the front desk staff using the intercom.
Also, please let us know if you plan to arrive significantly later than the time you registered in advance.

Yes, there are convenience stores listed below within a 5-minute walk from the hotel.
・Lawson ・Family Mart ・Seven Eleven

We are sorry, but we do not have a waitinglist of cancellations.
We apologize for the inconvenience, but please search for vacancies again after a while or contact the hotel.

Please note that Guest Rooms are for overnight guests only.
Please meet in the lobby.

When we recruit, we will post the information in the " Recruitment Information " section, so please check it.
Please note that cleaning staff are hired by a contractor and are not employed by our company.