FAQ
- Accommodation / rooms
- Cleaning of guest rooms for consecutive nights
- Hotel facilities and equipment
- Location / Parking
- Food & Restaurants
- Staying with children
- Charges and payment
- Other
Please click here for FAQ about SOTETSU HOTELS CLUB .
Accommodation / rooms
Can minors stay at the hotel without adults?
We ask that you submit a consent form when you check in. If you do not submit the consent form, we may refuse to allow you to stay at our hotel.
Please use the consent form below.
Minor Consent Form
Is there barrier-free access?
The guest rooms and bathrooms are designed to be large so that wheelchair users can stay comfortably.
★☆Room Type☆★
Twin Room (Non-Smoking)
Bed: 2 semi-double beds (120cm)
Can I bring in drinks and food?
We do not allow the use of outside companies for delivery services, etc.
Can I use the Internet in the guest rooms?
Wi-Fi location point. The password is written on the information POP in the guest room, so please refer to it.
Can I extend my stay?
*For guests staying on October 1st, opening hours will change from 3:00 pm to 11:00 am the following morning.
If you wish to extend your stay, please contact the front desk by 10:00 am.
If you would like to extend your stay, please feel free to ask at the time of check-in or reservation.
Extension is possible up to 2:00 pm.
★☆Price information☆★
1 hour / JPY 1000
After 2:00 pm / One night's accommodation fee *Please note that we may be unable to accept requests to extend your stay after 2:00 pm if the room is fully booked.
It looks like I will be arriving much later than the scheduled check-in time. Until what time can I check in?
If you plan to arrive after midnight or significantly later than your scheduled arrival time, please be sure to contact the hotel.
If you do not inform us of your arrival time, we may assume that you have cancelled your reservation.
Can I make an outside call from the guest rooms?
Please use the public phone in the lobby on the first floor.
If you would like to make an international call, please ask the front desk staff.
Do you have computers available for rental?
Is nothing happening even when you press the "Search Booking" button on your smartphone?
We apologize for the inconvenience, but please temporarily disable the content blocker settings on your device and try again.
As of June 2021, cases of inability to display the ad have been confirmed with TREND MICRO's "Virus Buster Mobile," but if you are using another ad blocking app, you can disable it by following the same steps.
<Operation method>
1. Tap "Settings" on your device
2. Scroll down the screen and tap "Safari"
3. Tap "Content Blocker"
4. Turn off the apps displayed in "Allowed Content Blockers" *The operation method may differ depending on the device and iOS version. For details, please contact the support desk of each device.
Could you please tell me about the fixtures and amenities in the guest rooms?
Toothbrushes, hairbrushes, razors, cotton swabs, bath salts, body sponges, skin care products, coffee, black tea, green tea
[Guest rooms amenities] *Available in the guest rooms.
2-piece pajamas, disposable slippers, various towels, shampoo, conditioner, body soap, deodorant spray
[Guest rooms amenities]
LCD TV, free Wi-Fi, internal telephone, refrigerator, toilet with bidet, air purifier, hair dryer, electric kettle, etc. If you have any questions, please feel free to contact our hotel.
Cleaning of guest rooms for consecutive nights
Do you clean guest rooms everyday?
Please note that if the tag is not attached, you will not be allowed into the room.
If you only want your towels changed, please attach an orange sign to the outside of guest roomsS door by 12:00 noon.
Towels will be provided at the door.
*For hygiene reasons, we will clean guest rooms every 4th night.
We may enter rooms on days other than cleaning days for guest rooms maintenance, legal inspections, and emergencies.
We appreciate your understanding and cooperation.
*Some hotels are excluded.
Hotel facilities and equipment
Is there a public phone?
If you wish to make an international call, please ask the front desk staff.
Do you have a conference room?
Do you have a safe deposit box?
We will give you a valuables bag, so please write your name and other information in the designated space.
*There are no safety deposit boxes in the guest rooms.
Is there a place where I can smoke?
We apologize for any inconvenience this may cause, but we ask that you refrain from smoking anywhere in the building except in the Smoking Room.
Are there coin laundry facilities on site?
★☆Price information☆★
Laundry: JPY 300/1 time (40 minutes)
Dryer: JPY 100/30 min
There is a drum-type washer/dryer installed on the first floor of our hotel's Annex.
★☆Price information☆★
Washing only 6kg 35min JPY 300
Drying only 3kg 30min JPY 100
Washing + drying 1kg 80min JPY 400
3kg 120 minutes JPY 500
Are there any cigarette vending machines?
Some nearby convenience stores also carry the product.
Please contact the hotel staff for more details.
Do you have an ice machine?
Our hotel is equipped with a water purification system throughout the building, and we make ice with delicious water - SOU-BI-SUI. Please feel free to use it.
There are ice cups next to the ice machine.
Location / Parking
Could you please tell me how to get to the nearest station and hotel?
①The ticket gates for JR Tamachi Station are on the second floor, so please exit via the East Exit (towards Shibaura) and go down to the first floor.
2. Go straight through the first traffic light after exiting the station (Tamachi Station East Exit). (This is the intersection with Excelsior Cafe on the corner.)
③After crossing the bridge (Shinshibibashi) over the small canal, you will see the Sawayaka Shinkin Bank on your right and Lawson on the right at the back. Turn right at the corner (street name: Momoyo-dori). (It is a narrow one-way street.)
④Continue straight for about 50 meters and you will see a Natural Lawson on your left, and our hotel is just beyond that.
How can I access to Tokyo Skytree?
There is an entrance to Mita Station at the west exit of JR Tamachi Station, so follow the signs and go down to the basement.
Mita Station has two lines, the Toei Asakusa Line and the Toei Mita Line, so please take the Toei Asakusa Line (bound for Oshiage).
Get off at Oshiage Station (approximately 20 minutes).
There is only one ticket gate at Oshiage Station, so once you exit the gate, you will see the entrance to Tokyo Skytree on your right.
If you require maps, route maps, etc., please speak to a member of the front desk staff.
Please tell me how to access from Tokyo Station.
From JR Tokyo Station, take the Yamanote Line or Keihin Tohoku Line (bound for Shinagawa), and the fourth station is JR Tamachi Station (about 8 minutes).
Is there parking?
Please use the paid parking lot nearby.
Please contact each parking facility for information regarding fees, etc.
* Wheelchair users, please contact the hotel front desk if you wish to use a car.
Are there any convenience stores nearby?
There is also a Seven-Eleven, located a one-minute walk to the left as you exit the hotel.
Please ask the front desk staff for more information.
Food & Restaurants
What are the breakfast opening hours and what is on the menu?
◆ Opening hours ◆ 6:30 am - 10:00 am (Last order 9:30 am)
◆Menu◆ Chinese style buffet
◆Price◆ JPY 980 (You can purchase directly at the Breakfast Venue.)
The following changes will be made from Thursday, May 2, 2024.
[Before revision] Price: JPY 980 (tax included)
[After revision] Price: JPY 1,200 (tax included)
Staying with children
What are the accommodation fees for children?
Preschool children (younger than elementary school age) can sleep in the same bed as their parents free of charge.
We do not have baby cribs available.
Charges and payment
What is the cancellation policy?
・Cancellation the day before: 20% of the accommodation fee
・Cancellation on the day: 80% of the accommodation fee
・No-show without notice: 100% of accommodation fee
The cancellation fee will be calculated based on the total amount paid.
Please note that for group reservations and certain accommodation plans such as early bird discounts, separate cancellation fees may apply.
Thank you for your understanding.
How can I pay by bank transfer?
*Please note that if you pay your accommodation fee and cancellation fee by bank transfer, you will be responsible for any bank transfer fees.
Can I use a credit card?
We are very sorry, but we are unable to accept DEBIT CARD. Thank you for your understanding.
When do I pay for my stay?
Please note that We accept cashless payments only. We do not accept cash payments. We apologize in advance for any inconvenience.
When paying at the hotel front desk, please use a credit card or QR code payment. We accept various credit cards and the following QR code payments.
* Credit card and QR code payments are accepted at the automatic check-in machines.
* Credit cards can only be used for one-time payment.
Accepted credit cards: VISA, MASTER, JCB, American Express, Diners, Discover card, UnionPay
Accepted QR code payments: PayPay, d-pay, au PAY, Rpay, Alipay+, WeChatPay
What payment methods are accepted?
Accepted credit cards: VISA, MASTER, JCB, American Express, Diners, Discover card, UnionPay
Accepted QR code payments: PayPay, d-pay, au PAY, Rpay, Alipay+, WeChatPay
*Credit cards are only available as one-time payments.
*Please use credit cards or QR code payment for payment at the hotel reception.
I don't have a credit card.
Accepted QR code payments: PayPay, d-pay, au PAY, Rpay, Alipay+, WeChatPay
*Please use credit cards or QR code payment for payment at the hotel reception. Cash payments are not accepted. We apologize for the inconvenience, but please understand.
Can I use VISA gift cards or JCB gift cards?
Our hotel is an affiliated store that accepts VISA gift cards and JCB gift cards.
(Terms and conditions are as stated on the voucher.)
Can I request that separate receipts be issued?
Other
Can I stay with pets?
Please be aware of this in advance.
Can I store my luggage before/after check-in?
The period for which we can store your luggage is limited to the days of check-in and check-out.
We cannot accept excessively large luggage, excessive amounts of luggage, or items that require freezing or refrigeration.
For more information, please contact each hotel.
Can I send luggage or mail to the hotel in advance?
We will hold your luggage from one week before your check-in date.
We are unable to accept parcels that are too large, large quantities of parcels, or items that require freezing or refrigeration.
Please note that we do not accept cash on delivery to the hotel, so please make payment when the item is shipped.
For more information, please contact the hotel front desk.
Can I send parcels from the hotel?
Luggage collection is done twice a day, at 10am and 4pm.
We sell cardboard boxes at the front desk, so please inquire at the front desk if you need any.
Can you make a reservation for restaurants for me?
Thank you for your understanding.
I'd like to exchange foreign currency.
If you need assistance, please contact the front desk and we will introduce you to the appropriate facilities.