FAQ

Please click here for FAQ about SOTETSU HOTELS CLUB .

Can minors stay at the hotel without adults?

In accordance with the guidelines of the relevant government agencies, minors staying alone must have parental consent.
We ask that you submit a consent form when you check in. If you do not submit the consent form, we may refuse to allow you to stay at our hotel.
Please use the consent form below.
Consent form for minors to stay

Is sleepwear available?

Yes, we do. We have prepared a pair of Pajama shirt and pants in your room.
If you need a bigger size or a children's size, please contact us when you make your reservation, as we have a limited number.

Can I choose a specific room?

We apologize for the inconvenience. In order to ensure that all guests have a comfortable stay, we will assign rooms to you.
We are unable to specify the room or floor, but we will accept requests.

Are there any rooms available for families?

We recommend the Boutique Twin, which is equipped with a sofa bed and can accommodate up to three people.
Please note that we are unable to accommodate co-sleeping on the sofa bed.

Can I make an outside call from the guest rooms?

We are sorry, but it is not possible to make outside calls from the guest rooms.

What amenities are available in the rooms?

客室内には

・使い捨てスリッパ
・タオル各種
・シャンプー
・コンディショナー
・ボディソープ
等がございます。
この他に、フリーアメニティもご準備致しております。

Is there any cell phone charger?

Mobile phone chargers are available for loan at the front desk.

Do you have low pillows?

Low TEMPUR®pillow are available for loan at the front desk. Please Contact as stock is limited.

Is there a trouser press?

Each floor has a trouser press located in its elevator hall. It is free to use, but we ask that you take it to your room and use it. Apologies for the inconvenience.

What items are available for loan?

貸出備品はいくつかご用意がございます。フロントまでお申し付け下さい。

・イオンスチーマー
・カールドライヤー
・ヘアイロン
・低反発枕
・毛布
・爪切り
・アイロン・アイロン台
・ズボンプレッサー
・電気スタンド
・アイスペール
・氷枕

Are wheelchairs available for rental?

We have one available. Please feel free to ask at the front desk for one.
Please also note that wheelchairs are only available for use within the building.

Can I check in early?

We are available from 12:00 noon. From 12:00 noon - 3:00 pm, we charge JPY 1,000 per hour.
Please note that we may not be able to accommodate early check-in depending on the cleaning situation on the day.

Are there any drink amenities?

Yes, we have several types of Green tea, Coffee, and Black tea available in the front lobby.

Can I extend my check-out time?

Regular check-out is by 11:00 am, but if you wish to extend your check-out time, it will cost JPY 1,000 per hour (maximum check-out time is until 2:00 pm).
Please note that we may not be able to extend your stay depending on the date.

Can I access the Internet in my room?

Free Wi-Fi is available in all Guest Rooms.

Is nothing happening even when you press the "Search Booking" button on your smartphone?

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Do you clean guest rooms everyday?

If you would like your room cleaned, you must attach a blue tag to the outside of your door by 12:00pm.
Please note that if the tag is not attached, you will not be allowed into the room.

If you only want your towels changed, please attach an orange sign to the outside of guest roomsS door by 12:00pm.
Towels will be provided at the door.
*For hygiene reasons, we will clean guest rooms every 4th night.
We may enter rooms on days other than cleaning days for guest rooms maintenance, legal inspections, and emergencies.
We appreciate your understanding and cooperation.
*Some hotels are excluded.

Multiple night stay ticket

Is the water in the rooms potable?

Yes, you can drink it. Our hotel is equipped with a water purification system, so all the water in the unit baths in the guest rooms is purified water. Please experience the delicious water - SOU-BI-SUI.

What is the SOU-BI-SUI?

It is the name of the water provided by our hotel. We have installed a water purification system in the entire building, so guests get to enjoy purified water throughout our hotel, including the water coming out of the faucets and showers in the unit baths and the toilet with bidet function in the guest rooms, as well as the water from the faucets in common areas and the water used for laundry. Experience water that is not only delicious but is also gentle on the skin with SOU-BI-SUI.

Why does SOU-BI-SUI taste delicious and why is it good for the body?

The water purification system installed in the entire building removes dirt and rust from tap water, and reduces the amount of residual chlorine in the water to an amount that is in the lower levels of the legal concentration limit, making the water hypoallergenic.

Is there any smoking area inside the hotel?

There is a smoking booth on the front floor. Please use that.

How is the hotel security?

We use contactless IC card keys.
When getting on the elevator, please touch your card key to the sensor and press the button for guest rooms floor.
Only guests staying at the hotel are allowed inside.

Is there a gym or spa in the hotel?

Unfortunately, the hotel does not have a gym or spa facilities.

Is there a computer I can use for free?

あいにくホテルにはフリーパソコンのご用意がございません。

Are there vending machines in the building?

Located in the vending corner on the second floor. We offer everything from soft drinks to alcoholic beverages.

Is there a large public bath?

Unfortunately, our hotel does not have one.
We offer a variety of Bathing powder as Free Amenities . Please use them to soothe you during your stay.

Do you have computers available for rental?

We are very sorry, but we do not have any computers available for rental.

Is there a coin laundry or microwave available?

Located in the vending corner on the second floor.

Do you have an ice machine?

There is an ice machine that you can use for free inside the vending machine corner on the second floor. Our hotel has installed a water purification system throughout the building, so the ice in the machine is made from the delicious water called SOU-BI-SUI. Please use the ice machine. There are cups for ice beside the ice machine.

Is the front desk open 24 hours? Is it okay if I arrive late?

The front desk is open 24 hours a day.
If you plan to arrive after midnight, please contact the hotel. Please note that we may not be able to prepare your room if you do not contact us.

Is there parking?

Our hotel has no dedicated parking lot. We ask that you use the coin parking located nearby.

Are there any convenience stores nearby?

There is a 7-Eleven 30 seconds away on foot and a Lawson 2 minutes away on foot.

Do you provide breakfast?

Yes, we do provide breakfast. For more information, please see the breakfast page .

Please tell me the child rates and accommodation fees for children sharing existing beds.

Admission is free for preschool children (until they have graduated from kindergarten or nursery school).
Children from elementary school age will be charged the regular Adults rate. If there is one Adults and one elementary school student or older, please make a reservation for two Adults.

One child under elementary school age can sleep with you per bed.

I would like to know how to pay the accommodation tax.

In Osaka Prefecture, accommodation tax is levied by ordinance. The accommodation prices on this website include accommodation tax.
For more information about the accommodation tax, please see the Osaka Prefecture website.
・Osaka Prefecture website

Are there any cancellation fees?

Basic cancellation fee: 20% the day before, 80% on the day, 100% for no notice

*Depends on the accommodation plan.

When do I pay for my stay?

Payment is made at the front desk when you check in. If someone other than the guest will be paying, payment must be made before check-in, so please be sure to contact the hotel in advance.
Please note that We accept cashless payments only. We do not accept cash payments. We apologize in advance for any inconvenience.
When paying at the hotel front desk, please use a credit card or QR code payment. We accept various credit cards and the following QR code payments.
* Credit card and QR code payments are accepted at the automatic check-in machines.
* Credit cards can only be used for one-time payment.

Accepted credit cards: VISA, MASTER, JCB, American Express, Diners, Discover card, UnionPay
Available QR code payments: PayPay, dPayment, au PAY, Rpay, ALIPAY+, WeChatPay

What payment methods are accepted?

Payment can be made by credit card and QR code payment. Cash payment is not accepted. We apologize in advance for any inconvenience this may cause.

Accepted credit cards: VISA, MASTER, JCB, American Express, Diners, Discover card, UnionPay
Available QR code payments: PayPay, dPayment, au PAY, Rpay, ALIPAY+, WeChatPay

*Credit cards are only available as one-time payments.
*Please use credit cards or QR code payment for payment at the hotel reception.

I don't have a credit card.

In addition to credit cards, the following QR code payment methods are accepted.

Available QR code payments: PayPay, dPayment, au PAY, Rpay, ALIPAY+, WeChatPay

*Please use credit cards or QR code payment for payment at the hotel reception. Cash payments are not accepted. We apologize for the inconvenience, but please understand.

Can I use VJA gift cards or JCB gift cards?

You can use it.
Our hotel is an affiliated store that accepts VJA gift cards and JCB gift cards.
Many people may have gift cards with eco points, etc., so please feel free to use a VISA or JCB gift card to pay for your stay. (The terms and conditions of use are as stated on the card.)

*The name of VISA gift cards has been changed to VJA gift cards since January 2011.

Can I pay with a QUO Card?

Unfortunately, we cannot handle payments made using a QUO Card. We ask for your understanding.

Can I request that separate receipts be issued?

To comply with the invoice system, we regret to inform you that we are unable to issue separate receipts for a split accommodation fee for a single room per night or for only a part of the accommodation fee.

Will you hold my luggage for me before check-in/after check-out?

Yes, we will look after your luggage at the front desk both before check-in and after check-out, so please feel free to ask.
The period for which we can store your luggage is limited to the days of check-in and check-out.
We cannot accept excessively large luggage, excessive amounts of luggage, or items that require freezing or refrigeration.
For more information, please contact each hotel.

Can you make a reservation for restaurants for me?

We are afraid, but we do not make a reservation for restaurants or tickets of amusement parks on behalf of the guests. Thank you for your understanding.

Can I stay with my pet(s)?

We're very sorry we cannot allow guests to stay together with their pets. We ask for your understanding.

Can I send my bags or mail to the hotel ahead of time via a parcel delivery service, postal mail, etc.?

Yes, please write the name of the guest and the check-in date when you send your luggage. We can store your luggage from one week before the check-in date. We cannot store large bags, large amounts of luggage, or luggage that needs to be refrigerated or frozen. Please Contact each hotel for details. We do not accept cash on delivery, so please pay when shipping.

I have a visitor, can I meet with him/her?

For security reasons, we ask that people other than guests not enter the rooms. Please meet with guests in the lobby.

Is there a curfew?

There is no curfew. However, for security reasons, the main entrance is locked between 1:00 am and 5:00 am.
Guests staying at the hotel can use their card key to unlock the door, but guests checking in should call the front desk staff using the intercom.
Also, please let us know if you will be arriving significantly later than the time you registered.

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