FAQ
- Accommodation / rooms
- Cleaning of guest rooms for consecutive nights
- Hotel facilities and equipment
- Location / Parking
- Food & Restaurants
- Staying with children
- Charges and payment
- Other
Please click here for FAQ about SOTETSU HOTELS CLUB .
Accommodation / rooms
Can minors stay at the hotel without adults?
In accordance with the guidelines of the relevant government agencies, minors staying alone must have parental consent.
We ask that you submit a consent form when you check in. If you do not submit the consent form, we may refuse to allow you to stay at our hotel.
Please use the consent form below.
Minor Consent Form
We ask that you submit a consent form when you check in. If you do not submit the consent form, we may refuse to allow you to stay at our hotel.
Please use the consent form below.
Minor Consent Form
I use a wheelchair...
At Sotetsu Fresa Inn Kamakura-Ofuna kasamaguchi, we offer "Universal" type rooms.
This room is a "barrier-free" type room that can be comfortably used by wheelchair users.
Regarding reservations, our hotel only has one "Universal" room, so reservations must be made by phone.
This room is a "barrier-free" type room that can be comfortably used by wheelchair users.
Regarding reservations, our hotel only has one "Universal" room, so reservations must be made by phone.
Is it possible to extend the time? And how much does it cost?
Extension is possible until 1:00 pm.
The fee is JPY 1,000 per hour.
Please feel free to contact us.
The fee is JPY 1,000 per hour.
Please feel free to contact us.
Can I access the Internet in the guest rooms?
You can connect to the Internet in your room. We also have LAN cables available for rental.
I want to use it for 3 people...
Our hotel has Twin rooms available, some of which can accommodate up to three people.
Regarding reservations, we only have one Twin room available in our hotel, so we can only accept reservations by phone.
Regarding reservations, we only have one Twin room available in our hotel, so we can only accept reservations by phone.
Is sleepwear available?
Yes, we do.
We provide original separate pajamas for our guests.
Regarding larger size pajamas, we have limited stock so please contact with the hotel when making your reservation.
We provide original separate pajamas for our guests.
Regarding larger size pajamas, we have limited stock so please contact with the hotel when making your reservation.
Is nothing happening even when you press the "Search Booking" button on your smartphone?
If Safari's "content blocker" is enabled on an iOS device such as an iPhone or iPad, some parts may not display correctly.
We apologize for the inconvenience, but please temporarily disable the content blocker settings on your device and try again.
As of June 2021, cases of inability to display the ad have been confirmed with TREND MICRO's "Virus Buster Mobile," but if you are using another ad blocking app, you can disable it by following the same steps.
<Operation method>
1. Tap "Settings" on your device
2. Scroll down the screen and tap "Safari"
3. Tap "Content Blocker"
4. Turn off the apps displayed in "Allowed Content Blockers" *The operation method may differ depending on the device and iOS version. For details, please contact the support desk of each device.
We apologize for the inconvenience, but please temporarily disable the content blocker settings on your device and try again.
As of June 2021, cases of inability to display the ad have been confirmed with TREND MICRO's "Virus Buster Mobile," but if you are using another ad blocking app, you can disable it by following the same steps.
<Operation method>
1. Tap "Settings" on your device
2. Scroll down the screen and tap "Safari"
3. Tap "Content Blocker"
4. Turn off the apps displayed in "Allowed Content Blockers" *The operation method may differ depending on the device and iOS version. For details, please contact the support desk of each device.
Cleaning of guest rooms for consecutive nights
Do you clean guest rooms everyday?
If you would like your room cleaned, you must attach a blue tag to the outside of your door by 12:00 noon.
Please note that if the tag is not attached, you will not be allowed into the room.
If you only want your towels changed, please attach an orange sign to the outside of guest roomsS door by 12:00 noon.
Towels will be provided at the door.
*For hygiene reasons, we will clean guest rooms every 4th night.
We may enter rooms on days other than cleaning days for guest rooms maintenance, legal inspections, and emergencies.
We appreciate your understanding and cooperation.
*Some hotels are excluded.
Please note that if the tag is not attached, you will not be allowed into the room.
If you only want your towels changed, please attach an orange sign to the outside of guest roomsS door by 12:00 noon.
Towels will be provided at the door.
*For hygiene reasons, we will clean guest rooms every 4th night.
We may enter rooms on days other than cleaning days for guest rooms maintenance, legal inspections, and emergencies.
We appreciate your understanding and cooperation.
*Some hotels are excluded.
Hotel facilities and equipment
Is there a large public bath?
We are sorry, but Sotetsu Fresa Inn Kamakura-Ofuna kasamaguchi does not have a large public bath.
All rooms are equipped with unit-type baths, so please feel free to use them.
All rooms are equipped with unit-type baths, so please feel free to use them.
Is there a conference room?
Unfortunately, our hotel does not have a conference room.
Is the front desk open 24 hours? Is it okay if I arrive late?
The front desk is open 24 hours a day.
If you plan to arrive after midnight, please contact the hotel. Please note that we may not be able to prepare your room if you do not contact us.
If you plan to arrive after midnight, please contact the hotel. Please note that we may not be able to prepare your room if you do not contact us.
Is the water in the rooms potable?
Yes, you can drink it.
Our hotel is equipped with a water purification system throughout the building, so all the water in the unit baths in the guest rooms is also purified water.
Come experience the delicious water - SOU-BI-SUI.
Our hotel is equipped with a water purification system throughout the building, so all the water in the unit baths in the guest rooms is also purified water.
Come experience the delicious water - SOU-BI-SUI.
What is the SOU-BI-SUI?
This is the name of the water provided by our hotel.
Our hotel-wide water purification system provides purified water for the faucets and showers in the guest rooms, the washlets, the faucets in the common areas, and the laundry water.
Experience SOU-BI-SUI, water that is delicious to drink and gentle to the touch.
Our hotel-wide water purification system provides purified water for the faucets and showers in the guest rooms, the washlets, the faucets in the common areas, and the laundry water.
Experience SOU-BI-SUI, water that is delicious to drink and gentle to the touch.
Why does SOU-BI-SUI taste delicious and why is it good for the body?
The water purification system installed in the entire building removes dirt and rust from tap water, and reduces the amount of residual chlorine in the water to an amount that is in the lower levels of the legal concentration limit, making the water hypoallergenic.
Do you have an ice machine?
There is a free ice machine in the vending machine corner on the first floor.
Our hotel is equipped with a water purification system throughout the building, and we make ice with delicious water, "SOU-BI-SUI." Please feel free to use it. There are also cups for ice next to the ice maker.
Our hotel is equipped with a water purification system throughout the building, and we make ice with delicious water, "SOU-BI-SUI." Please feel free to use it. There are also cups for ice next to the ice maker.
Location / Parking
I want to go to Kamakura and Enoshima.
Kamakura is two stations and seven minutes away on the JR Yokosuka Line.
Enoshima is 7 stations and 20 minutes away on the Shonan Monorail.
It is convenient to use the Enoshima Electric Railway between Kamakura and Enoshima.
Enoshima is 7 stations and 20 minutes away on the Shonan Monorail.
It is convenient to use the Enoshima Electric Railway between Kamakura and Enoshima.
Is there parking?
The hotel does not have a dedicated parking lot.
Instead, we will direct you to our affiliated parking lot, Times Ofuna 32nd Parking Lot.
The fee is JPY 1,500 for the first 24 hours after parking.
*Please note that a fee will be charged each time you move your car in or out.
When you check in, please tell the front desk that you would like to use the affiliated parking lot.
*This is an affiliated parking lot, so it is on a first-come, first-served basis. Reservations cannot be made through the hotel.
*Please note that the parking lot may be full.
*Note: Vehicles with a total length of 5m, total width of 1.9m, total height of 2.1m and weight of 2.5t or more cannot be parked.
Instead, we will direct you to our affiliated parking lot, Times Ofuna 32nd Parking Lot.
The fee is JPY 1,500 for the first 24 hours after parking.
*Please note that a fee will be charged each time you move your car in or out.
When you check in, please tell the front desk that you would like to use the affiliated parking lot.
*This is an affiliated parking lot, so it is on a first-come, first-served basis. Reservations cannot be made through the hotel.
*Please note that the parking lot may be full.
*Note: Vehicles with a total length of 5m, total width of 1.9m, total height of 2.1m and weight of 2.5t or more cannot be parked.
Food & Restaurants
Can people other than guests eat breakfast?
We are very sorry, but this service is only available to guests staying at the hotel.
Do you provide breakfast?
Yes, we do provide breakfast. For more information, please see the breakfast page .
Staying with children
Please tell me the child rates and accommodation fees for children sharing existing beds.
Admission is free for preschool children (until they have graduated from kindergarten or nursery school).
Children from elementary school age will be charged the regular Adults rate. If there is one Adults and one elementary school student or older, please make a reservation for two Adults.
One child under elementary school age can sleep with you per bed.
Children from elementary school age will be charged the regular Adults rate. If there is one Adults and one elementary school student or older, please make a reservation for two Adults.
One child under elementary school age can sleep with you per bed.
Charges and payment
What is the cancellation policy?
Yes. We charge a cancellation fee as follows:
・Cancellation the day before: 20% of the accommodation fee
・Cancellation on the day: 80% of the accommodation fee
・No-show without notice: 100% of accommodation fee
The cancellation fee will be calculated based on the total amount paid.
Please note that for group reservations and certain accommodation plans such as early bird discounts, separate cancellation fees may apply.
Thank you for your understanding.
・Cancellation the day before: 20% of the accommodation fee
・Cancellation on the day: 80% of the accommodation fee
・No-show without notice: 100% of accommodation fee
The cancellation fee will be calculated based on the total amount paid.
Please note that for group reservations and certain accommodation plans such as early bird discounts, separate cancellation fees may apply.
Thank you for your understanding.
How can I pay by bank transfer?
You can pay by bank transfer up to 3 business days before the check-in date. If you would like to pay by bank transfer, please contact us by phone.
*Please note that if you pay your accommodation fee and cancellation fee by bank transfer, you will be responsible for any bank transfer fees.
*Please note that if you pay your accommodation fee and cancellation fee by bank transfer, you will be responsible for any bank transfer fees.
When do I pay for my stay?
Payment is made at the front desk when you check in. If someone other than the guest will be paying, payment must be made before check-in, so please be sure to contact the hotel in advance.
Please note that We accept cashless payments only. We do not accept cash payments. We apologize in advance for any inconvenience.
When paying at the hotel front desk, please use a credit card or QR code payment. We accept various credit cards and the following QR code payments.
* Credit card and QR code payments are accepted at the automatic check-in machines.
* Credit cards can only be used for one-time payment.
Accepted credit cards: VISA, MASTER, JCB, American Express, Diners, Discover card, UnionPay
Accepted QR code payments: PayPay, d-pay, au PAY, Rpay, Alipay+, WeChatPay
Please note that We accept cashless payments only. We do not accept cash payments. We apologize in advance for any inconvenience.
When paying at the hotel front desk, please use a credit card or QR code payment. We accept various credit cards and the following QR code payments.
* Credit card and QR code payments are accepted at the automatic check-in machines.
* Credit cards can only be used for one-time payment.
Accepted credit cards: VISA, MASTER, JCB, American Express, Diners, Discover card, UnionPay
Accepted QR code payments: PayPay, d-pay, au PAY, Rpay, Alipay+, WeChatPay
What payment methods are accepted?
Payment can be made by credit card and QR code payment. Cash payment is not accepted. We apologize in advance for any inconvenience this may cause.
Accepted credit cards: VISA, MASTER, JCB, American Express, Diners, Discover card, UnionPay
Accepted QR code payments: PayPay, d-pay, au PAY, Rpay, Alipay+, WeChatPay
*Credit cards are only available as one-time payments.
*Please use credit cards or QR code payment for payment at the hotel reception.
Accepted credit cards: VISA, MASTER, JCB, American Express, Diners, Discover card, UnionPay
Accepted QR code payments: PayPay, d-pay, au PAY, Rpay, Alipay+, WeChatPay
*Credit cards are only available as one-time payments.
*Please use credit cards or QR code payment for payment at the hotel reception.
I don't have a credit card.
In addition to credit cards, the following QR code payment methods are accepted.
Accepted QR code payments: PayPay, d-pay, au PAY, Rpay, Alipay+, WeChatPay
*Please use credit cards or QR code payment for payment at the hotel reception. Cash payments are not accepted. We apologize for the inconvenience, but please understand.
Accepted QR code payments: PayPay, d-pay, au PAY, Rpay, Alipay+, WeChatPay
*Please use credit cards or QR code payment for payment at the hotel reception. Cash payments are not accepted. We apologize for the inconvenience, but please understand.
Can I request that separate receipts be issued?
To comply with the invoice system, we regret to inform you that we are unable to issue separate receipts for a split accommodation fee for a single room per night or for only a part of the accommodation fee.
Other
Can you make a reservation for restaurants for me?
Please note that we are unable to make reservations for restaurants or other facilities on your behalf.
Thank you for your understanding.
Thank you for your understanding.
Can I store my luggage before check-in/after check-out?
Yes, we will keep your luggage at the front desk before check-in and after check-out.
Please feel free to contact us.
The period for which we can store your luggage is limited to the days of check-in and check-out.
We cannot accept excessively large luggage, excessive amounts of luggage, or items that require freezing or refrigeration.
For more information, please contact each hotel.
Please feel free to contact us.
The period for which we can store your luggage is limited to the days of check-in and check-out.
We cannot accept excessively large luggage, excessive amounts of luggage, or items that require freezing or refrigeration.
For more information, please contact each hotel.
Can I send luggage or mail in advance by courier or post?
Please include the guest name and check-in date and send it to the hotel.
We will keep your luggage for one week before check-in.
We cannot accept excessively large luggage, excessive amounts of luggage, or items that require freezing or refrigeration.
Please note that we do not accept cash on delivery, so please make payment at the time of shipment.
For more information, please contact each hotel.
We will keep your luggage for one week before check-in.
We cannot accept excessively large luggage, excessive amounts of luggage, or items that require freezing or refrigeration.
Please note that we do not accept cash on delivery, so please make payment at the time of shipment.
For more information, please contact each hotel.
