OFFICIAL SNS

SOTETSU HOTELS CLUB

MEMBERSHIP PROGRAM

New member registration

Member Login

FAQ

Please click here for FAQ about SOTETSU HOTELS CLUB .

Can minors stay at the hotel without adults?

If you are a minor (under 18 years old) and staying alone, the consent of your legal guardian, such as a parent or guardian, is required.
We require you to submit a consent form upon check-in. Please note that we may refuse your stay if you do not submit the consent form.
Please use the consent form below.
Minor Consent Form.

Is sleepwear available?

Yes, we do. We have original separate pajamas for the hotel. Please note that we only have a limited number of pajamas in larger sizes or for children, so please contact the hotel when making your reservation.

Is there any cell phone charger?

Yes, we do. It is available at the reception desk.

Could you please tell me about the fixtures and amenities in the guest rooms?

【フリーアメニティ】※ロビー階にご用意しております。
歯ブラシ、ヘアブラシ、カミソリ、綿棒、入浴剤、ボディスポンジ、スキンケア用品、コーヒー/紅茶/緑茶
　
【客室アメニティ】※客室内にご用意しております。
スリッパ、タオル各種、シャンプー、コンディショナー、ボディソープ、消臭スプレー

【客室備品】
液晶TV、無料Wi-Fi、内線電話機、保冷庫、洗浄機付きトイレ、空気清浄機、ドライヤー、電気ケトル
その他ご不明な点はお気軽に当ホテルにお問合せください。

Can I choose a specific room?

We apologize for the inconvenience. In order to ensure that all guests have a comfortable stay, we will assign rooms to you.
We are unable to specify the room or floor, but we will accept requests.

Can I make an outside call from the guest rooms?

We are sorry, but it is not possible to make outside calls from the guest rooms.

Do you have low pillows?

Low TEMPUR®pillow are available for loan at the front desk. Please Contact as stock is limited.

Is there a trouser press?

Each floor has a trouser press located in its elevator hall. It is free to use, but we ask that you take it to your room and use it. Apologies for the inconvenience.

What items are available for loan?

貸出備品はいくつかご用意がございます。フロントまでお申し付け下さい。

・カールドライヤー
・ヘアイロン
・低反発枕
・毛布
・爪切り
・アイロン・アイロン台
・ズボンプレッサー
・電気スタンド
・アイスペール

Can I check in early or check out late?

Depending on the guest rooms cleaning situation on the day, early check-in and late check-out are both available for JPY 1,000 per hour.
(Normal check-in time is 3:00 pm, normal check-out time is 11:00 am)
In addition, early check-in is available after 12:00 noon, and late check-out is available up to 2:00 pm.
*Please note that there may be some dates on which the service is unavailable.

Is nothing happening even when you press the "Search Booking" button on your smartphone?

If Safari's "content blocker" is enabled on an iOS device such as an iPhone or iPad, some parts may not display correctly.
We apologize for the inconvenience, but please temporarily disable the content blocker settings on your device and try again.
As of June 2021, cases of inability to display the ad have been confirmed with TREND MICRO's "Virus Buster Mobile," but if you are using another ad blocking app, you can disable it by following the same steps.

<Operation method>
1. Tap "Settings" on your device
2. Scroll down the screen and tap "Safari"
3. Tap "Content Blocker"
4. Turn off the apps displayed in "Allowed Content Blockers" *The operation method may differ depending on the device and iOS version. For details, please contact the support desk of each device.

Do you clean guest rooms everyday?

If you would like your room cleaned, you must attach a blue tag to the outside of your door by 12:00pm.
Please note that if the tag is not attached, you will not be allowed into the room.

If you only want your towels changed, please attach an orange sign to the outside of guest roomsS door by 12:00pm.
Towels will be provided at the door.
*For hygiene reasons, we will clean guest rooms every 4th night.
We may enter rooms on days other than cleaning days for guest rooms maintenance, legal inspections, and emergencies.
We appreciate your understanding and cooperation.
*Some hotels are excluded.

Multiple night stay ticket

Is the water in the rooms potable?

Yes, you can drink it. Our hotel is equipped with a water purification system, so all the water in the unit baths in the guest rooms is purified water. Please experience the delicious water - SOU-BI-SUI.

What is the SOU-BI-SUI?

It is the name of the water provided by our hotel. We have installed a water purification system in the entire building, so guests get to enjoy purified water throughout our hotel, including the water coming out of the faucets and showers in the unit baths and the toilet with bidet function in the guest rooms, as well as the water from the faucets in common areas and the water used for laundry. Experience water that is not only delicious but is also gentle on the skin with SOU-BI-SUI.

Why does SOU-BI-SUI taste delicious and why is it good for the body?

The water purification system installed in the entire building removes dirt and rust from tap water, and reduces the amount of residual chlorine in the water to an amount that is in the lower levels of the legal concentration limit, making the water hypoallergenic.

Is there any smoking area inside the hotel?

Yes, located on the 1st floor.

How is the hotel security?

We use contactless IC card keys.
When getting on the elevator, please touch your card key to the sensor and press the button for guest rooms floor.
Only guests staying at the hotel are allowed inside.

Are there vending machines in the building?

Located in the vending machine corner on the second floor. We have everything from soft drinks to alcoholic drinks.

Is there a Laundromat or microwave available?

It is located in the vending machine corner on the 2nd floor.

Do you have an ice machine?

There is an ice machine that you can use for free inside the vending machine corner on the second floor. Our hotel has installed a water purification system throughout the building, so the ice in the machine is made from the delicious water called SOU-BI-SUI. Please use the ice machine. There are cups for ice beside the ice machine.

Can I use my smartphone as a room key?

You can use the service by downloading the official app and making a reservation through the app or the official website.
For instructions on how to use it, please click here.
 

Is there parking?

Our hotel has no dedicated parking lot. We ask that you use the coin parking located nearby.

Please tell me the child rates and accommodation fees for children sharing existing beds.

Admission is free for preschool children (until they have graduated from kindergarten or nursery school).
Children from elementary school age will be charged the regular Adults rate. If there is one Adults and one elementary school student or older, please make a reservation for two Adults.

One child under elementary school age can sleep with you per bed.

Are there any cancellation fees?

Basic cancellation fee: 20% the day before, 80% on the day, 100% for no notice *Varies depending on accommodation plan.

When do I pay for my stay?

Payment is made at the front desk when you check in. If someone other than the guest will be paying, payment must be made before check-in, so please be sure to contact the hotel in advance.
Please note that We accept cashless payments only. We do not accept cash payments. We apologize in advance for any inconvenience.
When paying at the hotel front desk, please use a credit card or QR code payment. We accept various credit cards and the following QR code payments.
* Credit card and QR code payments are accepted at the automatic check-in machines.
* Credit cards can only be used for one-time payment.

Accepted credit cards: VISA, MASTER, JCB, American Express, Diners, Discover card, UnionPay
Accepted QR code payments: PayPay, d-pay, au PAY, Rpay, Alipay+, WeChatPay

What payment methods are accepted?

Payment can be made by various credit cards and the following QR code payments.

Accepted QR code payments: PayPay, d-pay, au PAY, Rpay, Alipay+, WeChatPay

*Please note that cash payments are not accepted at the hotel front desk.

I don't have a credit card.

In addition to credit cards, the following QR code payment methods are accepted.

Accepted QR code payments: PayPay, d-pay, au PAY, Rpay, Alipay+, WeChatPay

*Please use credit cards or QR code payment for payment at the hotel reception. Cash payments are not accepted. We apologize for the inconvenience, but please understand.

Can I use VJA gift cards or JCB gift cards?

You can use it.
Our hotel is an affiliated store that accepts VJA gift cards and JCB gift cards.
Many people have gift cards with eco points, etc., so please feel free to use a VISA gift card or a JCB gift card to pay for your stay. (The terms and conditions of use are as stated on the card.) *The name of the VISA gift card has been changed to VJA gift card since January 2011.

Can I request that separate receipts be issued?

To comply with the invoice system, we regret to inform you that we are unable to issue separate receipts for a split accommodation fee for a single room per night or for only a part of the accommodation fee.

Can I send items by courier from the hotel?

クロネコヤマトのお取り扱いがございます。ダンボールやカバー等の宅配資材（有料）のご用意もございます。
高額貴重品や、壊れ物、特殊扱いのお荷物など場合によっては取り扱えない物もございますのでご了承くださいませ。

 

Will you hold my luggage for me before check-in/after check-out?

Yes, we will look after your luggage at the front desk both before check-in and after check-out, so please feel free to ask.
The period for which we can store your luggage is limited to the days of check-in and check-out.
We cannot accept excessively large luggage, excessive amounts of luggage, or items that require freezing or refrigeration.
For more information, please contact each hotel.

Can you make a reservation for restaurants for me?

We regret that we are unable to make reservations on behalf of guests for restaurants or other establishments. We kindly ask for your understanding.

Can I send luggage or mail in advance by courier or post?

はい。ご宿泊者名とチェックイン日をお書き添えの上、ホテル気付でお送りください。

お預かりする期間はチェックイン前の一週間とさせていただいております。
あまりに大きなお荷物、多量のお荷物、冷凍・冷蔵を必要とする物品等は承りかねます。
なお、着払いは承っておりませんので、発送の際のお支払いをお願い致します。
詳しくは、当館までお問い合わせください。

If the "content blocker" of Safari is enabled on iOS devices such as iPhones and iPads, some parts may not be displayed correctly. We apologize for the inconvenience, but please try again after temporarily turning off the content blocker setting on your device.
Cases where the ad cannot be displayed have been confirmed with Trend Micro's Virus Buster Mobile, but if you are using another ad blocking app, you can disable it by following the same procedure.

About the Setting Procedure