FAQ

If you are a minor (under 18 years old) and staying alone, the consent of your legal guardian, such as a parent or guardian, is required.
We require you to submit a consent form upon check-in. Please note that we may refuse your stay if you do not submit the consent form.
Please use the consent form below.
Download the "Minor Consent Form".

The cool box is empty. Please feel free to use it. Freezing is not possible.
Please note that we cannot accept luggage at the front desk.
If you need ice, there is an ice machine (free of charge) in the laundry corner, so please feel free to use it.

あいにく当ホテルにはコネクティングルーム（お隣同士のお部屋がお部屋の中の扉でつながっているタイプ）はございません。
当日の空室状況に応じて、できるだけお近くのお部屋にてご用意いたしますのでご希望の際はご予約後にホテルまでご連絡くださいませ。

また、客室タイプによっては構造上同じフロアー・お近くでご用意が出来かねますので、予めご了承くださいませ。

All rooms are equipped with free wired and wireless LAN (Wi-Fi) internet access. LAN cables are provided in the guest rooms. Wi-Fi is also available in the lobby.

They are available for rental at the front desk. (Android, iPhone, and feature phones supported)

当ホテルは全館禁煙ルームとなっております。5階ロビーフロアに喫煙所をご用意しております。

【フリーアメニティ】　※5階ロビー階にご用意しております。
　歯ブラシ、ヘアブラシ、カミソリ、綿棒、入浴剤、ボディスポンジ、スキンケア用品、コーヒー／紅茶／緑茶

【各階エレベーターホール】
　２ピースパジャマ

【客室アメニティ】　※客室内にご用意しております。
　ウォッシャブルスリッパ、タオル各種、シャンプー、コンディショナー、ボディソープ、消臭スプレー

【客室備品】
　液晶テレビ、無料Wi-Fi、内線電話機、保冷庫、洗浄機付きトイレ、空気清浄機、ドライヤー、電気ケトル
　その他ご不明な点はお気軽に当ホテルにお問合せください。
 

If Safari's "content blocker" is enabled on an iOS device such as an iPhone or iPad, some parts may not display correctly.
We apologize for the inconvenience, but please temporarily disable the content blocker settings on your device and try again.
As of June 2021, cases of inability to display the ad have been confirmed with TREND MICRO's "Virus Buster Mobile," but if you are using another ad blocking app, you can disable it by following the same steps.

<Operation method>
1. Tap "Settings" on your device
2. Scroll down the screen and tap "Safari"
3. Tap "Content Blocker"
4. Turn off the apps displayed in "Allowed Content Blockers" *The operation method may differ depending on the device and iOS version. For details, please contact the support desk of each device.

If you would like your room cleaned, you must attach a blue tag to the outside of your door by 12:00pm.
Please note that if the tag is not attached, you will not be allowed into the room.

If you only want your towels changed, please attach an orange sign to the outside of guest roomsS door by 12:00pm.
Towels will be provided at the door.
*For hygiene reasons, we will clean guest rooms every 4th night.
We may enter rooms on days other than cleaning days for guest rooms maintenance, legal inspections, and emergencies.
We appreciate your understanding and cooperation.
*Some hotels are excluded.

館内に自動販売機を設置しておりません。
1階に24時間営業のコンビニエンスストア（ローソン）がございますので、こちらでお買い求めください。
※飲み物はフリーアメニティコーナーにコーヒー・紅茶・緑茶などをご用意しております。
客室にマグカップ、電気ケトルのご用意がございますのでご利用ください。

電子レンジは、５階ロビー客室エレベーター前に設置しております。
ご自由にお使いください。

There are two fully automatic washing machines on the 8th floor. They are available for use for JPY 500 (130 minutes).

The hotel is a 2-minute walk from JR Nagano Station, on the approach to Zenkoji Temple. There is a Lawson store on the first floor. The front desk is on the fifth floor of the complex.

The hotel does not have a dedicated parking lot.
Please park in a nearby paid parking lot.
[Details of nearby paid parking lot] We will guide you to the paid parking lot "West Plaza Nagano" behind the hotel.
As this is a paid parking lot, we do not accept reservations in advance. Parking will be on a first-come, first-served basis on the day.

[West Plaza Nagano Parking]
For details on the location, please see " Parking Details " on the " Location " page.
From 3:00 pm - 11:00 am the next day: JPY 1,000 per night (parking outside of these hours is JPY 100 per 30 minutes)
Because this is a multi-storey car park, the maximum height is 2.05m, the car width is 1.9m, and the tire width is 1.8m. High roof cars are not allowed.
Entry and exit is not possible at night (between 11pm and 7am the following morning) when there is no parking attendant present.
Guests with large vehicles, guests who will be using their vehicles during hours when night-time entry and exit is not available, and guests who find the parking lot itself full upon arrival are asked to find another nearby paid parking lot.
Our hotel is located almost in front of Nagano Station, so there are many paid parking lots in the surrounding area. If you use parking lots other than West Plaza Nagano Parking, please pay the fee directly at each parking lot. The hotel will not cover the difference or offer any discounts.
We apologize for any inconvenience caused regarding the parking lot and appreciate your understanding.

Buffet-style dining is available from 6:30 am to 9:30 am for JPY 1,700 (tax included) per person. Reservations are not required, but you may have to wait if it is busy.

Unfortunately, we do not have any available. If you would like a baby bed, please let us know when you make your reservation. (*There are a limited number of them. Free of charge.)

One child under elementary school age can sleep with you per bed.

Preschool children can share a bed with their parents and eat Breakfast for free, but elementary school students and above will be charged the same as Adults.
One child under elementary school age can sleep with you per bed.
Single and Small Double rooms can accommodate one person, Twin Room can accommodate two people.

To comply with the invoice system, we regret to inform you that we are unable to issue separate receipts for a split accommodation fee for a single room per night or for only a part of the accommodation fee.

Yes, we will look after your luggage at the front desk both before check-in and after check-out, so please feel free to ask.
The period for which we can store your luggage is limited to the days of check-in and check-out.
We do not accept storage across multiple days.
We cannot accept excessively large luggage, excessive amounts of luggage, or items that require freezing or refrigeration.
Please contact our hotel for more information.

No. In our hotel, the elevators to the guest rooms are card-key controlled, so you may take your card key with you when you go out.