FAQ

If only minors are staying, the consent of the parent or guardian is required.
Please submit the consent form at check-in. If you do not submit it, we may refuse your stay.
Please use the consent form from the following.
Minor Consent Form

In the guest rooms, pajamas (top and bottom separate type)
・Disposable slippers
・Cotton bud
・various towels
· Shampoo
· Conditioner
・Body wash
etc.

In response to the Ministry of the Environment's revision of the "Legal Regulations Concerning the Use of Disposable Items in Accommodation Facilities," we will be changing Guest room amenities in order to follow government policy and actively participate in environmental protection.

▶ Toothbrush and toothpaste will no longer be provided free of charge and will be sold at the front desk.
▶ Shampoo, Conditioner, shower gel, facial and hand soap will continue to be offered as multi-purpose products as before.

We appreciate your understanding and cooperation and hope you will join us in taking a step towards protecting the environment.

Implementation date: March 29, 2024 Items on sale: Toothbrush and toothpaste set 1,000 won (tax included), razor 1,000 won (tax included)
Where to buy: 13th floor front desk

We apologize for the inconvenience. In order to ensure that all guests have a comfortable stay, we will assign rooms to you.
We are unable to specify the room or floor, but we will accept requests.

Please use the complimentary mineral water provided in Guest Rooms. We will provide complimentary water for the number of guests staying every day.

①If you wish to check in before 9:00, you will need to make a reservation the day before.
Even if your room can be prepared on the day you request it, you will be charged the accommodation fee for the previous day.
②If you wish to check in between 9am and 12pm, we generally do not accept early check-ins during this time period.
This may be possible depending on the availability of rooms on the day, so please enquire at the front desk.
In that case, an extension fee will be charged.
③If you wish to check in between 12:00 and 15:00, an extension fee will be charged.
However, this may not be possible depending on the availability on the day.

*Please understand that items ① to ③ are greatly affected by Guest Rooms conditions.

For Contact, please contact fresa_myeong-dong@sotetsu-group.jp / +82 2 6377 0203

We use contactless IC card keys.
When getting on the elevator, please touch your card key to the sensor and press the button for guest rooms floor.
Only guests staying at the hotel are allowed inside.

We do not have a private parking lot or affiliated parking lot at our hotel. Thank you for your understanding.

One child aged 6 or under may stay free of charge.
However, no extra bedding will be provided.
Guests aged 7 and above are considered adults.

This hotel is a cashless hotel. Cash cannot be used for payments at the hotel front desk. Thank you for your understanding. Payment can be made by various credit cards and electronic money (T-money, Alipay＋, WeChatPay).

The cancellation fee is as follows:

1 day before to the day of your stay: 100% of the first night's accommodation fee
No-show without notice: 100% of the first night's accommodation fee

* For Sotetsu Club members: Free cancellation (However, prior notice is required. If you do not show up without notice, a 100% cancellation fee will be charged.)
*For consecutive nights, the cancellation fee will be the rate for the first night of your stay.
*Cancellation policies may differ depending on the plan. Please be sure to check the cancellation policy as it is stated in the plan description and reservation confirmation email.

T-money, Alipay+, WeChatPay, Apply Pay, Kakao Pay are accepted.

Yes, we can keep it for you.
We can only store your luggage on the day of check-in/check-out. We cannot store your luggage until the next day. Thank you for your understanding.
 

Please include the guest's name and check-in date on the package and send it to the care of the hotel. We do not accept cash on delivery, so please pay when the package is shipped.

For security reasons, we ask that people other than guests not enter the rooms. Please meet with guests in the lobby.

There is no curfew. However, for security reasons, the main entrance is locked between 1:00 AM and 5:00 AM.
Guests staying at the hotel can use their card key to unlock the door, but guests checking in should call the front desk staff using the intercom.