FAQ
- Accommodation / rooms
- Cleaning of guest rooms for consecutive nights
- Hotel facilities and equipment
- Location / Parking
- Food & Restaurants
- Staying with children
- Charges and payment
- Other
Please click here for FAQ about SOTETSU HOTELS CLUB .
Accommodation / rooms
Can minors stay at the hotel without adults?
We ask that you submit a consent form when you check in. If you do not submit the consent form, we may refuse to allow you to stay at our hotel.
Please use the consent form below.
Minor Consent Form
Is sleepwear available?
(Only one size)
Is there any cell phone charger?
Can I access the Internet in my room?
Is nothing happening even when you press the "Search Booking" button on your smartphone?
We apologize for the inconvenience, but please temporarily disable the content blocker settings on your device and try again.
As of June 2021, cases of inability to display the ad have been confirmed with TREND MICRO's "Virus Buster Mobile," but if you are using another ad blocking app, you can disable it by following the same steps.
<Operation method>
1. Tap "Settings" on your device
2. Scroll down the screen and tap "Safari"
3. Tap "Content Blocker"
4. Turn off the apps displayed in "Allowed Content Blockers" *The operation method may differ depending on the device and iOS version. For details, please contact the support desk of each device.
Cleaning of guest rooms for consecutive nights
Do you clean guest rooms everyday?
Please note that if the tag is not attached, you will not be allowed into the room.
If you only want your towels changed, please attach an orange sign to the outside of guest roomsS door by 12:00 noon.
Towels will be provided at the door.
*For hygiene reasons, we will clean guest rooms every 4th night.
We may enter rooms on days other than cleaning days for guest rooms maintenance, legal inspections, and emergencies.
We appreciate your understanding and cooperation.
*Some hotels are excluded.
Hotel facilities and equipment
Is the water in the rooms potable?
What is the SOU-BI-SUI?
Why does SOU-BI-SUI taste delicious and why is it good for the body?
Do you have an ice machine?
Is there any smoking area inside the hotel?
Please use that.
Is the front desk open 24 hours? Is it okay if I arrive late?
If you plan to arrive after midnight, please contact the hotel. Please note that we may not be able to prepare your room if you do not contact us.
Location / Parking
Is there parking?
Food & Restaurants
Do you provide breakfast?
Staying with children
Please tell me the child rates and accommodation fees for children sharing existing beds.
Children from elementary school age will be charged the regular adult rate. If there is one adult and one elementary school student or older, please make a reservation for two adults.
Charges and payment
I would like to know how to pay the accommodation tax.
For more information about the accommodation tax, please see the Osaka Prefecture website.
・Osaka Prefecture website
Are there any cancellation fees?
*Depends on the accommodation plan.
When do I pay for my stay?
Please note that We accept cashless payments only. We do not accept cash payments. We apologize in advance for any inconvenience.
When paying at the hotel front desk, please use a credit card or QR code payment. We accept various credit cards and the following QR code payments.
* Credit card and QR code payments are accepted at the automatic check-in machines.
* Credit cards can only be used for one-time payment.
Accepted credit cards: VISA, MASTER, JCB, American Express, Diners, Discover card, UnionPay
Accepted QR code payments: PayPay, d-pay, au PAY, Rpay, Alipay+, WeChatPay
What payment methods are accepted?
Accepted credit cards: VISA, MASTER, JCB, American Express, Diners, Discover card, UnionPay
Accepted QR code payments: PayPay, d-pay, au PAY, Rpay, Alipay+, WeChatPay
*Credit cards are only available as one-time payments.
*Please use credit cards or QR code payment for payment at the hotel reception.
I don't have a credit card.
Accepted QR code payments: PayPay, d-pay, au PAY, Rpay, Alipay+, WeChatPay
*Please use credit cards or QR code payment for payment at the hotel reception. Cash payments are not accepted. We apologize for the inconvenience, but please understand.
Can I use VJA gift cards or JCB gift cards?
Our hotel is an affiliated store that accepts VJA gift cards and JCB gift cards.
Many of you may have gift cards with eco points, so please feel free to use a VISA or JCB gift card to pay for your stay.
(Terms and conditions are as stated on the voucher.)
*The name of VISA gift cards has been changed to VJA gift cards since January 2011.
Can I request that separate receipts be issued?
Other
Will you hold my luggage for me before check-in/after check-out?
The period for which we can store your luggage is limited to the days of check-in and check-out.
We cannot accept excessively large luggage, excessive amounts of luggage, or items that require freezing or refrigeration.
For more information, please contact each hotel.
Can you make a reservation for restaurants for me?
Thank you for your understanding.
If I send my luggage in advance by courier service, postal mail, etc., will it be stored?