FAQ

The windows in our guest Guest Rooms cannot be opened.
We kindly ask our guests for their understanding.

Yes, we do.
We provide original separate pajamas for our guests.
Please contact the hotel regarding larger sizes and children's pajamas as numbers are limited.

In accordance with the guidelines of the relevant government agencies, minors staying alone must have parental consent.
We ask that you submit a consent form when you check in. If you do not submit the consent form, we may refuse to allow you to stay at our hotel.
Please use the consent form below.

Minor Consent Form

Yes, we do.
Rentals are available at the front desk, so please feel free to inquire.

Wi-Fi is available throughout the hotel and in all guest rooms.

If Safari's "content blocker" is enabled on an iOS device such as an iPhone or iPad, some parts may not display correctly.
We apologize for the inconvenience, but please temporarily disable the content blocker settings on your device and try again.
As of June 2021, cases of inability to display the ad have been confirmed with TREND MICRO's "Virus Buster Mobile," but if you are using another ad blocking app, you can disable it by following the same steps.

<Operation method>
1. Tap "Settings" on your device
2. Scroll down the screen and tap "Safari"
3. Tap "Content Blocker"
4. Turn off the apps displayed in "Allowed Content Blockers" *The operation method may differ depending on the device and iOS version. For details, please contact the support desk of each device.

[Free amenities] *Available on the lobby floor.
Toothbrush, hairbrush, razor, cotton swabs, bath salts, body sponge, skin care products, coffee/black tea/green tea

[Guest rooms amenities] *Available in the guest rooms.
Disposable slippers, various towels, shampoo, conditioner, body soap, deodorant spray

[Guest rooms amenities]
LCD TV, free Wi-Fi, internal telephone, refrigerator, toilet with bidet, air purifier, hair dryer, electric kettle, etc. If you have any questions, please feel free to contact our hotel.
 

If you would like your room cleaned, you must attach a blue tag to the outside of your door by 12 noon.
Please note that if the tag is not attached, you will not be allowed into the room.

If you only want your towels changed, please attach an orange tag to the outside of guest rooms door by 12 noon.
Towels will be provided at the door.
*For hygiene reasons, we will clean guest rooms every 3rd night.
We may enter rooms on days other than cleaning days for guest rooms maintenance, legal inspections, and emergencies.
We appreciate your understanding and cooperation.
*Some hotels are excluded.

The front desk is open 24 hours a day.
If you plan to arrive after midnight, please contact the hotel. Please note that we may not be able to prepare your room if you do not contact us.

There is an ice machine on the second floor.
We also have transparent cups for ice, so please feel free to use them.
Our hotel is equipped with a water purification system throughout the building, and we make ice with delicious water, "SOU-BI-SUI." Please feel free to use it. There are also cups for ice next to the ice maker.

Yes, you can drink it.
Our hotel is equipped with a water purification system throughout the building, so all the water in the unit baths in the guest rooms is also purified water.
Come experience the delicious water - SOU-BI-SUI.

This is the name of the water provided by our hotel.
Our hotel-wide water purification system provides purified water for the faucets and showers in the guest rooms, the washlets, the faucets in the common areas, and the laundry water.
Experience SOU-BI-SUI, water that is delicious to drink and gentle to the touch.

The water purification system installed in the entire building removes dirt and rust from tap water, and reduces the amount of residual chlorine in the water to an amount that is in the lower levels of the legal concentration limit, making the water hypoallergenic.

Our hotel has an affiliated parking lot.
Garages for standard cars have a total length of 3.3 to 5.3 m, a total width of 1.4 to 2.05 m, and a height of 1.2 to 1.65 m.
The high-roof garage can accommodate cars with a total length of 3.3 to 5.3 m, a total width of 1.4 to 2.05 m, and a height of 1.2 to 2.0 m.
The discounted rates are JPY 1,700 for standard cars and JPY 2,200 for high-roof cars from 3:00 p.m. to 11:00 a.m. the following day.
You cannot enter or exit the parking lot between 11:00 PM and 7:30 AM the following morning as this is outside of Opening hours.
Reservations are not required. Please use the facility subject to availability, and you will receive a complimentary voucher at the front desk.
If the affiliated parking lot is full, we will guide you to a nearby parking lot, although the fees and hours of use may differ as it is not affiliated.
Payment will be required each time you leave the parking lot. Only one complimentary coupon can be used per transaction. If you are staying for multiple nights, the Non-members rate will be applied from the second day onwards.
Additional hourly charges will be incurred outside of the accommodation discount hours.
Depending on the time of use, nearby parking lots may be cheaper than our partner parking lots.
Please use the nearby paid parking lot.

Yes, we do provide breakfast. For more information, please see the breakfast page .

Admission is free for preschool children (until they have graduated from kindergarten or nursery school).
Children from elementary school age will be charged the regular Adults rate. If there is one Adults and one elementary school student or older, please make a reservation for two Adults.

One child under elementary school age can sleep with you per bed.

Payment is made at the front desk when you check in. If someone other than the guest will be paying, payment must be made before check-in, so please be sure to contact the hotel in advance.
Please note that We accept cashless payments only. We do not accept cash payments. We apologize in advance for any inconvenience.
When paying at the hotel front desk, please use a credit card or QR code payment. We accept various credit cards and the following QR code payments.
* Credit card and QR code payments are accepted at the automatic check-in machines.
* Credit cards can only be used for one-time payment.

Accepted credit cards: VISA, MASTER, JCB, American Express, Diners, Discover card, UnionPay
Accepted QR code payments: PayPay, d-pay, au PAY, Rpay, Alipay+, WeChatPay

Payment can be made by credit card and QR code payment. Cash payment is not accepted. We apologize in advance for any inconvenience this may cause.

Accepted credit cards: VISA, MASTER, JCB, American Express, Diners, Discover card, UnionPay
Accepted QR code payments: PayPay, d-pay, au PAY, Rpay, Alipay+, WeChatPay

*Credit cards are only available as one-time payments.
*Please use credit cards or QR code payment for payment at the hotel reception.

In addition to credit cards, the following QR code payment methods are accepted.

Accepted QR code payments: PayPay, d-pay, au PAY, Rpay, Alipay+, WeChatPay

*Please use credit cards or QR code payment for payment at the hotel reception. Cash payments are not accepted. We apologize for the inconvenience, but please understand.

You can use it.
Our hotel is an affiliated store that accepts VJA gift cards and JCB gift cards.
I think many people have gift cards with eco points, etc.
Please feel free to use a VISA or JCB gift card to pay for your stay.
(Terms and conditions are as stated on the voucher.)
*The name of VISA gift cards has been changed to VJA gift cards since January 2011.

To comply with the invoice system, we regret to inform you that we are unable to issue separate receipts for a split accommodation fee for a single room per night or for only a part of the accommodation fee.

Yes, we will look after your luggage at the front desk both before check-in and after check-out, so please feel free to ask.
The period for which we can store your luggage is limited to the days of check-in and check-out.
We cannot accept excessively large luggage, excessive amounts of luggage, or items that require freezing or refrigeration.
For more information, please contact each hotel.

Please note that we are unable to make reservations for restaurants or other facilities on your behalf.
Thank you for your understanding.

Please include the guest name and check-in date and send it to the care of the hotel.

We will keep your luggage for one week before check-in.
We cannot accept excessively large luggage, excessive amounts of luggage, or items that require freezing or refrigeration.
Please note that we do not accept cash on delivery, so please make payment at the time of shipment.
Please contact the museum for more information.