Terms & Conditions for hotel accommodation

• The accommodation contract (including daytime use of the guest Guest Rooms for purposes such as teleworking from the Guest Rooms ; the same applies hereinafter in these terms and conditions) to be concluded between this Hotel and a Guest and any related agreements shall be subject to these terms and conditions, and any matters not provided for in these terms and conditions shall be governed by laws and regulations (meaning laws and regulations or those based on laws and regulations; the same applies hereinafter) or generally established practices.
• In addition to the Hotel Facility Usage Rules established by the Hotel and available in the guest rooms, if there are any usage guidelines and warnings, etc. presented to guests by the Hotel in relation to the Accommodation Contract (collectively referred to as "Usage Rules, etc."), such Usage Rules, etc. shall be deemed to be a part of these Terms and Conditions.
• In cases in which the Hotel has entered into a special contract with the Guest insofar as such special contract does not violate laws, regulations and generally accepted practices, notwithstanding the provisions of the preceding paragraphs, the special contract shall take precedence over the provisions of each of the preceding paragraphs.

• A Guest who intends to apply for an Accommodation Contract with the Hotel shall provide the Hotel with the following particulars:
  1. Guest name, TEL
  2. Date of stay and expected arrival time
  3. Accommodation fees (in principle based on the basic accommodation fees in Appendix 1)
  4. Others particulars deemed necessary by the Hotel
• If a guest requests, during their stay, to extend their stay beyond the accommodation date specified in paragraph 2 of the preceding article, they will be deemed to have applied for a new accommodation contract at the time such request is made.

• An accommodation contract shall be deemed to have been established when the Hotel accepts the application as stipulated in the preceding Article. However, this shall not apply when the Hotel proves that it has not accepted the application.
• When an Accommodation Contract has been concluded in accordance with the provisions of the preceding paragraph, the Guest will be required to pay the application fee set by the Hotel by the date designated by the Hotel.
• The application fee will first be applied to the accommodation fee finally payable by the customer, and in the event of the occurrence of an event to which the provisions of Articles 6 and 21 apply, it will be applied in the order of penalty charges and compensation, and the remaining amount, if any, will be refunded at the time of payment of the fee as provided for in Article 13.
• If the application fee stipulated in paragraph 2 is not paid by the date specified by the Hotel pursuant to the provisions of the same paragraph, the Accommodation Contract shall become void. However, this shall only apply if the Hotel has so informed the Guest when specifying the due date for payment of the application fee.

• Notwithstanding the provisions of Paragraph 2 of the preceding Article, the Hotel may enter into a special contract requiring no accommodation deposit after the Contract has been concluded.
• If the Hotel has not requested the payment of the application fee as stipulated in Paragraph 2 of the preceding Article and/or has not specified the due date for the payment of the application fee at the time of accepting the application for an Accommodation Contract, it will be treated as if the Hotel has accepted a special contract as stipulated in the preceding Paragraph.

Our hotel reserves the right to request the cooperation of guests staying at our hotel in accordance with the provisions of Article 4-2, Paragraph 1 of the Inns and Hotels Act (Act No. 138 of 1948).

The Hotel may not accept the conclusion of an accommodation contract in the following cases. However, this paragraph does not mean that the Hotel may refuse accommodation in cases other than those listed in Article 5 of the Inns and Hotels Act.

1. When an application for accommodation does not conform with these Terms and Conditions.
2. When the Hotel is fully booked and there are no Guest Rooms available.
3. When a person seeking accommodation is deemed to be in danger of engaging in conduct that violates the provisions of the law, the public order, or good morals in regard to his/her accommodation.
4. When the person seeking accommodation is deemed to fall under any of the following items (a) to (c):
   a) An organized crime group as defined in Article 2, paragraph 2 of the Law Concerning Prevention of Unjust Activities by Organized Crime Group Members (Law No. 77 of 1991) (hereinafter referred to as an "organized crime group"), an organized crime group member as defined in Article 2, paragraph 6 of the same Law (hereinafter referred to as an "organized crime group member"), an associate member of an organized crime group, or a person related to an organized crime group, or Others anti-social forces; b) A corporation or Others organization whose business activities are controlled by an organized crime group or an organized crime group member; c) A corporation whose directors include a person who is a member of an organized crime group
5. When a guest is behaving in a way that causes significant inconvenience to other guests.
6. When a person requesting accommodation is a patient of a specific infectious disease as defined in Article 4-2, Paragraph 1, Item 2 of the Inns and Hotels Act (hereinafter referred to as a "Patient of a Specified Infectious Disease").
7. When a person seeking accommodation has made violent, intimidating or threaten the hotel or its employees with unreasonable demands, or has requested an unreasonable burden (excluding cases in which the person seeking accommodation requests the removal of social barriers pursuant to the provisions of Article 7 Paragraph 2 or Article 8 Paragraph 2 of the Act on Promotion of Elimination of Disability Discrimination (Act No. 65 of 2013)), or is deemed to have engaged in similar conduct in the past.
8. When a person seeking accommodation has repeatedly made requests which are deemed to be excessively burdensome and likely to significantly impede the provision of accommodation services to other guests, as specified in Article 5-6 of the Inns and Hotels Act Enforcement Regulations.
9. When it is impossible to provide accommodation due to natural disasters, malfunctions of facilities, or Others unavoidable reasons.
10. When a person requesting lodging is extremely drunk or behaving in an extremely abnormal manner and is deemed to be a nuisance to other guests, or when their behavior is such that they are an annoyance to other guests, or when a case falls under the provisions of prefectural ordinances.
11. When the person requesting lodging is deemed to be causing a nuisance to other guests due to his/her body or clothing being extremely unclean.
12. When a person wishing to stay makes a reservation with the intention of obtaining profits for themselves or a third party, such as "selling goods, etc.", in the reserved room or within the Hotel.
13. When a person attempting to stay at the Hotel does not comply with the provisions of these terms and conditions, or the cancellation and payment regulations at the time of booking.

If the Hotel does not comply with the request to enter into an Accommodation Contract in accordance with the preceding Article, a Guest who wishes to stay may request an explanation from the Hotel for the reason.

• You may cancel the Accommodation Contract by notifying the Hotel.
• If the Customer cancels the Accommodation Contract in whole or in part due to reasons attributable to the Customer (except when the Hotel has specified a due date for the application fee and requested payment pursuant to the provisions of Article 3, Paragraph 2 and the Customer cancels the Accommodation Contract prior to such payment), the Hotel shall charge a penalty as listed in Attached Table 2. However, if the Hotel has accepted a special contract as set forth in Article 4, Paragraph 1, this shall apply only when the Hotel has notified the Customer of the obligation to pay the penalty when the Customer cancels the Accommodation Contract, in accepting such special contract.
• If a Guest does not arrive by 10 p.m. on the day of the stay without contacting the Hotel (or by two hours after the expected arrival time if the Guest has been informed of such time in advance), the Hotel may regard the Accommodation Contract as having been cancelled by the Guest.

• The Hotel may cancel the Accommodation Contract in the following cases. However, this paragraph does not mean that the Hotel may refuse accommodation in cases other than those listed in Article 5 of the Inns and Hotels Act.
  1. When the guest is deemed to be in danger of engaging in conduct that will violate the provisions of the law, the public order, or good morals in regard to his/her accommodation, or when the guest is deemed to have engaged in such conduct.
  2. When the customer is deemed to fall under any of the following items (a) to (c):
     a) An organized crime group, an organized crime member, an associate member of an organized crime group, or a person related to an organized crime group or Others antisocial forces; b) A corporation or Others organization whose business activities are controlled by an organized crime group or an organized crime member; c) A corporation with an officer who is an organized crime member.
  3. When the guest behaves in a manner that causes significant inconvenience to other guests.
  4. When the customer is a patient of a specific infectious disease.
  5. When a client has engaged in violence, threats, extortion or made intimidating unreasonable demands against the Hotel or Hotel employee, or has requested an unreasonable burden (excluding cases where the client requests the removal of social barriers pursuant to the provisions of Article 7 Paragraph 2 or Article 8 Paragraph 2 of the Act on the Elimination of Discrimination against Persons with Disabilities), or when it is deemed that the client has engaged in similar conduct in the past.
  6. When the customer has repeatedly made requests which are specified in Article 5-6 of the Enforcement Regulations of the Inns and Hotels Act and which are deemed to be excessively burdensome and likely to significantly impede the provision of accommodation services to other customers.
  7. When it is impossible to provide accommodation due to a natural disaster or other force majeure event.
  8. When a guest staying at the hotel is extremely drunk or behaving in an extremely abnormal manner and is deemed to be a nuisance to other guests, or when the guest's behavior is such that the guest is an annoyance to other guests, or when the case falls under Others of the cases stipulated by prefectural ordinances.
  9. When the Guest smokes in bed, tampers with fire-fighting equipment, or Others of the prohibited activities stipulated in the Hotel Facility Usage Regulations (limited to those necessary for fire prevention purposes) established by the Hotel.
  10. When a person wishing to stay makes a reservation with the intention of obtaining profits for themselves or a third party, such as "selling goods, etc.", in the reserved room or within the Hotel.
  11. When a person seeking accommodation does not comply with the Hotel Facility Usage Rules stipulated in Article 10, or commits any of the prohibited acts stipulated in Article 11, or when a person does not comply with Others provisions of these Terms and Conditions, or when a person does not comply with the cancellation regulations or payment regulations at the time of reservation.
• When the Hotel has cancelled the Accommodation Contract in accordance with the preceding paragraph, it shall not charge the Customer for any accommodation services etc. which he/she has not yet received.

When the Hotel cancels the Accommodation Contract in accordance with the preceding Article, the Guest may request an explanation of the reason.

• On the day of your stay, you will be required to register the following particulars at the Hotel front desk:
  1. Your name, age, sex, address and contact TEL
  2. Departure date and scheduled departure time
  3. Others particulars deemed necessary by the Hotel
• Please note that foreign customers who do not have an address in Japan will be required to submit a scanned copy of their passport, as well as to register their nationality, passport number, port of entry, and date of entry, in addition to the registration in the previous paragraph.
• If you wish to pay the charges under Article 13 by traveler's cheques, accommodation vouchers, credit cards or other means other than currency, you must present these in advance at the time of registration under the preceding paragraph. If the Hotel has notified you in advance that it does not accept payments in currency, you will not be able to make payments in currency.

• Guests may occupy the hotel Guest Rooms from 3:00 p.m. to 11:00 a.m. the following morning. However, in the case of consecutive stays, guests may occupy the rooms all day, except on the days of arrival and departure.
• Notwithstanding the provisions of the preceding paragraph, the Hotel may permit the Guest Rooms to occupy the room outside the hours specified in the same paragraph. In this case, the following additional fees will be charged.
  1. Until 2:00 p.m., 1,000 yen per hour per room
  2. After 2pm, full room rate

Guests must comply with these terms and conditions and the usage regulations while within the Hotel.

• You shall not, either by yourself or through a third party, carry out the following acts:
  1. Registering or providing false information when using the Hotel
  2. Using the hotel through fraudulent use of payment methods such as credit cards
  3. Improperly obtaining or using personal information of a third party or SOTETSU HOTELS member benefits, etc.
  4. Using the Hotel for business purposes without the permission of the Hotel
  5. Making a large number of hotel reservations and then cancelling them, or any similar actions
  6. Repeatedly making and canceling hotel reservations without a valid reason, or any other similar actions
  7. Any act of impersonating the Hotel or the Hotel Group, or any act that may lead to the misunderstanding that such an act is being carried out
  8. Unauthorized Location to systems or Others computers, or any similar actions
  9. Sending or posting harmful computer programs, etc., or any other similar actions
  10. Removing, defacing or destroying any equipment within the accommodation facility, or any similar actions
  11. Any act that disrupts the operation of the Hotel or damages the credibility and brand of the Hotel or the Hotel Group through demands that exceed the socially acceptable range, libel, slander, intimidation, or harassment such as postings on social media with the intent to cause an uproar, or any act similar to these
  12. Violence, intimidation, blackmail or other intimidating unjust demands against the Hotel or its staff
  13. Any conduct that causes or may cause inconvenience, damage or disadvantage to other guests, Others third parties, the Hotel or the Hotel Group.
  14. Any act that infringes or may infringe on the copyrights, trademarks, Others intellectual property rights, privacy rights, personality rights or Others rights of other guests, Others third parties, the Hotel or the Hotel Group
  15. Any act that is contrary to public order and morals, a criminal act, or a violation of laws and regulations, or any act that may be likely to be such.
  16. Acts that display the power of organized crime groups or that aid or encourage such actions
  17. Any act violating Others provisions of these Terms and Conditions, etc.
  18. Others actions that violate the rules of facility use, etc.
  19. Others conduct that the Hotel considers inappropriate
• If damage is caused to the Hotel as a result of the preceding paragraph, the Hotel may claim compensation for such damage from the guest.

• The Opening hours of the Hotel's main facilities, such as the front desk and cashier, are as follows. Detailed Opening hours of Others facilities will be provided in pamphlets, on notices posted in various locations, in the service directories in the guest rooms, etc.
  1. Curfew/Main entrance 24 hours
  2. Front desk 24 hours
  3. Cashier 24 hours
• The hours set out in the preceding paragraph may be subject to temporary change due to unavoidable circumstances. In such cases, we will News by appropriate means.

• The breakdown of the accommodation fees, etc. to be paid by the Customer shall be as set forth in Schedule 1.
• Payment of accommodation fees, etc. as stated in the preceding paragraph shall be made in Japanese currency or by any other means acceptable to the Hotel, such as traveller's cheques, accommodation vouchers, credit cards, etc. at the front desk upon the Guest's arrival or upon request by the Hotel. However, if the Hotel has notified the Guest in advance that payment in currency is not possible, payment in currency will not be accepted.
• Even if the Hotel has provided a Guest Rooms to you and made it available for use by you, and you voluntarily do not utilize the room, you will still be charged accommodation fees.
• In the case of an accommodation plan provided by the Hotel that includes Breakfast, lunch and dinner or additional services, if there is no provision in the plan, the amount will be charged even if the Guest does not eat or use the service.

• The Hotel shall compensate the Customer for damages incurred by the Customer in the fulfillment or non-fulfillment of the Accommodation Contract and related agreements, unless such damages are due to reasons not attributable to the Hotel.
• The Hotel's responsibility to provide you with a Guest Rooms begins when you register for check-in at the Hotel's front desk and ends at the check-out time.
• Our hotel is covered by hotel liability insurance to cover the unlikely event of a fire or other incident.

• When the Hotel is unable to provide a Guest with a contracted Guest Rooms, it will, with the Guest's consent, arrange accommodation of similar standards elsewhere where possible.
• Notwithstanding the provisions of the preceding paragraph, if the Hotel is unable to arrange alternative accommodations for the Guest, the Hotel shall pay the Guest a compensation fee equivalent to the breach of contract charges, which shall be applied to the amount of damages. However, if the Guest Rooms is unable to provide a room due to reasons beyond the Hotel's control, the Hotel shall not pay the compensation fee.

• When loss, breakage or other damage occurs to goods, cash or valuables deposited at the front desk by the guest, the hotel will compensate for such damage, except in cases where such loss or damage is due to force majeure. However, in the case of cash and valuables, if the hotel requests a declaration of their type and value and the guest fails to do so, the hotel will compensate for such damage up to a maximum of 50,000 yen.
• The Hotel shall compensate for damages incurred when loss, breakage or other damage occurs due to the Hotel's intention or negligence regarding goods, cash or valuables brought into the Hotel by a guest but not deposited at the front desk. However, for items for which the guest has not reported the type and value in advance, the Hotel shall compensate for such damages up to a maximum of 50,000 yen, except in cases where the Hotel is guilty of intention or gross negligence.
• The following items cannot be stored:
  (1) Items or money worth more than 500,000 yen
  (2) Fine art and antiques
  (3) Devices with information recording devices (personal computers, mobile phones, Others IT devices, etc.)
  (4) Items related to personal information (customer lists, etc.)
  (5) Any item that the Hotel determines cannot be accepted for storage, such as dangerous objects, bulky baggage, heavy items, or fragile items.

• If a guest's baggage is delivered to the hotel prior to his/her stay, the hotel will be responsible for storing it only if the hotel has agreed to this in advance and will hand it over to the guest at the front desk when he/she checks in.
• If a guest leaves baggage or belongings behind at the hotel after checking out, the hotel will, in principle, wait for contact from the owner to inquire about the matter and ask for instructions. If there are no instructions from the owner or if the owner cannot be identified, valuables and items containing personal information will be turned over to the nearest police station, and Others items will be disposed of three months after they were found. The same applies if any items are not collected by the police. However, food, drink, tobacco, magazines, and other items that may impair the sanitary environment will be disposed of on the same day.
• The Hotel reserves the right to inspect the contents of any left behind baggage or belongings in order to properly dispose of them.
• The Hotel's liability for the custody of Guests' baggage and belongings in the cases of each of the preceding paragraphs shall be in accordance with the provisions of Paragraph 1 of the preceding Article in the case of Paragraph 1, and in accordance with the provisions of Paragraph 2 of the same Article in the cases of Paragraphs 2 and 3.

• If a guest stays in the same Guest Rooms for 2 or more consecutive nights, cleaning of that Guest Rooms will be provided only to those who request it.
• Even if a guest requests that cleaning is not required, the room will be cleaned once every four nights to maintain a hygienic environment. However, the Hotel may clean the Guest Rooms at any time if it deems it necessary. In addition, the Hotel may enter the room on days other than cleaning days for Guest Rooms maintenance, inspections required by law, or in the event of an emergency.
• Guests may not refuse Guest Rooms cleaning as described in the preceding paragraph.

• Use of computer communications within the Hotel is at the customer's own risk. Services may be interrupted or terminated without notice due to system failure or Others reasons. The Hotel shall not be liable for any damage suffered by customers as a result of service interruptions caused by system failure or Others reasons while using computer communications.
• If the Hotel determines that any action using computer communications is inappropriate and is likely to or has actually caused damage to the Hotel or a third party, the Hotel will request that you discontinue use of the relevant service and will require you to compensate for any damages incurred.

When a guest uses the hotel's parking lot, regardless of whether the key to the vehicle has been deposited with the hotel, the hotel only consents to the guest parking the vehicle in the parking space, and does not bear responsibility for the management of the vehicle. However, if the hotel causes damage through its intention or negligence in managing the parking lot, the hotel will be liable for compensation.

If the Hotel suffers damages due to the intention or negligence of a customer (including, but not limited to, the cost of repairing facilities and lost sales opportunities), the customer shall compensate the Hotel for such damages.

The Hotel shall not be liable in the event that the case corresponds to the disclaimer specified in the separate provisions of these Terms and Conditions, etc. or Others terms of use, etc.

• If it becomes necessary to protect the rights, property, and services of other guests and the Hotel due to a customer's violation of these Terms and Conditions or Others rules of use, the Hotel will take appropriate measures, such as reporting the situation to the police or other relevant authorities.
• If the Hotel determines that there is a serious threat to the Guest's health, life, etc., it may request an ambulance transport regardless of the Guest's wishes.

• Please note that the contents of these terms and conditions may be changed without notice. Please check the official website for the latest information.
• If a customer uses the hotel after the contents of these Terms and Conditions have been changed, the customer will be deemed to have agreed to the changes.
• Notwithstanding the preceding paragraph, the provisions prior to the change shall apply to accommodation contracts that were established prior to the change to these terms and conditions.

• Even if any part of these Terms, etc. or Others terms of use is determined to be invalid based on laws and regulations, the provisions of these Terms, etc. and Others terms of use, etc. excluding such part shall remain valid.
• Even if any part of these Terms, etc. or Others terms of use, etc. is invalidated or cancelled in relation to a particular customer, these Terms, etc. and Others terms of use, etc. shall remain valid in relation to all customers other than the said customer.

The official text of these Terms and Conditions and Others terms of use shall be in Japanese. Even if there is a translation provided for your reference, only the original Japanese text shall be valid as a contract, and the translation shall have no effect whatsoever.

If any problem arises in connection with the use of our Hotel that cannot be resolved by these Terms and Conditions, etc., the Hotel and the customer shall negotiate in good faith to resolve the problem.

• The accommodation contract between our hotel and you will be governed by Japanese law.
• Any disputes arising from the accommodation contract between our hotel and you (including court arbitration procedures) shall be submitted to the Tokyo District Court or the Tokyo Summary Court as the court of first instance with exclusive jurisdiction.

	breakdown
The total amount payable by you	Accommodation fee	① Basic accommodation fee (room fee (and room fee + Breakfast and other food and beverages))
	Additional charges	② Additional food and drink (excluding those included in ①)
	tax	B. Consumption tax B. Accommodation tax (based on prefectural ordinances) C. Bathing tax (hot spring areas only)

The date of receipt of notice of contract termination	No stay	On the day	The day before
Penalty rate	100%	80%	20%

<Hotel facility usage rules>

In order to ensure the public nature of the hotel and to ensure a safe and comfortable stay for our guests (including use of the Guest Rooms Guest Rooms during the day for teleworking, etc.), we ask that you observe the hotel facility usage rules. If you do not observe these rules, we may refuse to allow you to continue your stay or use the hotel facilities. In addition, if you damage any equipment or fixtures in the hotel, you may be required to pay the cost.

＜Prohibited Items＞

1. Please do not use guest rooms for purposes other than lodging without permission.
2. Please do not use open flames for heating or cooking in guest rooms, corridors, or Others common areas.
3. Please do not smoke in non-smoking rooms (including electronic cigarettes, heat-not-burn cigarettes, etc.). If smoking or cigarette butts are found in a non-smoking room, we will charge you 10,000 yen as a Guest Rooms cleaning fee and Guest Rooms damage deposit in addition to the accommodation fee. Even in smoking rooms, please refrain from smoking in bed or Others places where fires are likely to start in order to prevent fires.
4. Please use the lobby for any meetings with outside guests. Please do not invite outside guests into Guest Rooms.
5. Please do not remove any facilities or equipment from their designated locations within the hotel or guest rooms.
6. Please do not change or tamper with the fixtures and fittings in the hotel or guest rooms without permission.
7. Please do not enter the back yard, machine room, emergency stairs (except in an emergency), or Others areas reserved for staff.
8. Please do not bring the following items into the building:
   A. Dogs (excluding assistance dogs for the physically disabled), cats, small birds, and other animals and pets in general B. Items that emit a foul or strong odor C. Items in excess of a reasonable amount D. Guns, swords, etc. E. Items that are flammable or easily combustible, such as gunpowder and volatile oils Others items that are deemed to pose a threat to the safety of other guests
9. Please refrain from speaking loudly, singing loudly, making loud noises, or engaging in any other disruptive or noisy behavior within the hotel or guest rooms.
10. Please refrain from gambling or Others conduct that goes against public order or morals, or that may disrupt public order, within the hotel or guest rooms.
11. Please do not distribute advertising or promotional materials, sell goods, or engage in any other business activities without permission.
12. Please refrain from distributing flyers or other materials without permission, collecting signatures, engaging in political or religious activities, holding rallies, demonstrating the power of an organization or group, or engaging in any other activities that support or encourage such activities.
13. Please do not come to the premises or park or bring along vehicles with a appearance that the Hotel considers to be uneasy or a nuisance to other guests, such as loudspeaker vehicles, modified vehicles or Others vehicles.
14. Please do not leave your belongings in the hallways or lobby.
15. Taking photographs or videos inside the hotel or guest rooms is strictly prohibited as it may cause inconvenience to other guests.
16. Please do not publicly display for commercial purposes any photographs or videos taken within the Hotel without the permission of the Hotel.
17. Assault, injury, intimidation, blackmail, fraud, obstruction of business, intimidating unreasonable demands, and similar acts are prohibited.
18. Please refrain from Others conduct that the Hotel deems inappropriate.

 

<Please note>

1. As a general rule, items entrusted to us will be disposed of after three months from the date of deposit, unless otherwise specified.
2. As a general rule, we will wait for contact from the owner to inquire about the disposal of lost or found items, and ask for instructions. If there is no instruction from the owner or if the owner is unknown, valuables and items containing personal information will be turned over to the nearest police station, and Others items will be disposed of three months after they were found. However, food, drink, tobacco, magazines, etc. that impair the sanitary environment will be disposed of on the same day.
3. Please note that when making an outside call using the telephone in Guest Rooms, a facility usage fee will be charged.
4. Guest Rooms cleaning will only be provided to guests who request it. Even if a guest requests that cleaning not be required, the room will be cleaned once every four nights to maintain a hygienic environment. However, the hotel may clean Guest Rooms at any time if it deems it necessary. In addition, we may enter rooms on days other than cleaning days for Guest Rooms maintenance, legal inspections, and in the event of an emergency.
5. If it becomes necessary to protect the rights, property, and services of other guests and our hotel due to a guest's behavior or other issues, our hotel will take appropriate measures, such as reporting the matter to the police or other relevant authorities.
6. If the Hotel determines that there is a serious threat to the Guest's health, life, etc., it may request an ambulance transport regardless of the Guest's wishes.
7. If you lose your room key and are unable to find it by check-out, we will charge you 1,000 yen as a reissue fee at the time of check-out.
8. Outside calls will only be directed to your room if your name and room number match. If you have any special requests regarding how your call will be directed, please be sure to inform the front desk in advance.

 

＜People who will be denied use＞

1. The following organizations and individuals: A. Organized crime groups, members of organized crime groups, organizations related to organized crime groups, and related parties; B. Those related to corporations or Others organizations whose business activities are controlled by organized crime groups or members of organized crime groups; C. Antisocial organizations, members of antisocial organizations, and related parties
2. Those who are mentally impaired, have lost control due to drugs, etc. and are therefore unable to ensure their own safety, or who are at risk of causing danger, fear or anxiety to other customers.
3. A person who fails to immediately stop any of the above-mentioned "prohibited acts" after receiving a warning from the Hotel.