It is one of the privileges of the SOTETSU HOTELS CLUB.
A stamp is added to the stamp card displayed on the member's My Page for each night stayed.
We issue a JPY 5,000 coupon when you collect 10 stamps.

*Starting from the coupons issued on April 1, 2026, the coupon value has increased from JPY 2,000 to JPY 5,000.
*Stamps are issued only when rooms are booked through the official website, official app, or on the phone. Stamps are not issued for day-use (no overnight stay) deals.
*When you stay at the hotel, you need to authenticate your membership QR code at the hotel.

You can check your stamp card on your member page. It is only available digitally and is not available in paper form.
When you stay at the hotel, if you authenticate your membership QR code, a stamp will be printed after you check out.
*It will take a certain amount of time after check-out for the stamp to be reflected (several hours to 30 hours).

If you make a reservation via the official website or by phone and the guest is a member, one stamp will be stamped per room per night.
When staying at the hotel, you will need to authenticate your membership QR code.
*It will take a certain amount of time after check-out for the stamp to be reflected (several hours to 30 hours).
*However, day use plans are not eligible for stamps.

No, only the member who is the primary guest will receive one stamp per room per night.
*When staying at the hotel, you will need to authenticate your membership QR code at the hotel.

No, we cannot have one person stamp all the rooms.
When making a reservation via the official website or by phone, one stamp will be stamped per room per night only if the main guest in each room is a member.

The member who will be the guest of each room will receive one stamp per room per night.
Connecting Room will receive one stamp per night, and adjoining rooms will receive one stamp per night for each room.
* Others benefits are also available for "one Connecting Room" and "each adjoining room."
*When staying at the hotel, you will need to authenticate your membership QR code at the hotel.

No, you cannot get a stamp during your stay. The stamp will be given after you check out.
*It will take a certain amount of time after check-out for the stamp to be reflected (several hours to 30 hours).

Yes, you are eligible as long as you join before check-out.
If you make a reservation through the official website or by phone, you will receive one stamp per room per night as long as you join before check-out.
After joining, you will need to authenticate your membership QR code at the hotel front desk before checking out.
If there is no authentication, the stamp will not be printed.
*However, day use plans are not eligible for stamps.

Yes, the stamp card is valid for one year from the date of the last stamp.
The date on the stamp is the date of your stay, not the date it was stamped.
Please note that it takes a certain amount of time (several hours to 30 hours) for the stamp to be reflected after check-out, so depending on the time it takes for the stamp to be reflected, the expiration date may be delayed by about one day from the check-out date.
The expiration date of your stamp card is written on the bottom right of the stamp card (on your member's personal page).

The stamp coupons started on November 7, 2023, and the count of stays from January 1 to November 6, 2023 will be retroactively reflected on the stamp card. The count up to November 6 will be unified to November 7, the program change date.

It is one of the SOTETSU HOTELS CLUB member benefits, launched on April 1, 2026.
You can set any date as your personal anniversary when registering as a member or from the “Edit Customer Information” page on My Page.
A JPY 1,000 coupon will be issued on the first day of your anniversary month.

If the month in which you register your anniversary is the same as your anniversary month, the coupon will be issued immediately after registration.
Example: If you set your anniversary as April 7 and register it on April 15, the coupon will be issued immediately after registration on April 15.

*The anniversary can be changed via My Page. One year is defined as January through December, and a maximum of one coupon will be issued per year. Even if the anniversary is changed within the same year, only one coupon will be issued during that year.
*The coupon is valid for 6 months from the date of issue.

You can check this from the list of services offered by each Sotetsu Hotels Club hotel on our website.

No. The late check-out benefit is only available for reservations made through our website or by phone.
However, if your regular check-out time is later than the special late check-out time, the regular check-out time will apply and you will not be able to extend your check-out time.
*When staying at the hotel, you will need to authenticate your membership QR code at the hotel.

We offer "original hotel benefits." Please click here for more details.

Guests can enjoy benefits by holding their member QR code at the front desk when checking in or before checking out. However, if the person making the reservation is not a SOTETSU HOTELS CLUB members, points and coupons cannot be used when making a reservation on the official website.

Guests can join during their stay to enjoy special benefits.
*When staying at the hotel, you will need to authenticate your membership QR code at the hotel.

Coupons and other discount vouchers cannot be used in conjunction with this offer.

Even if you cancel, the coupon will be returned to you and you can use it again. However, if the coupon has expired, it will not be returned.

Coupons can only be used if you select to use a coupon when making a reservation through the official website or official app. After selecting the date and plan, if you have a coupon, you can select it on the reservation confirmation screen.
*Please note that you cannot use the service at the front desk on the day of your stay.
*Coupons cannot be used at Sotetsu Fresa Inn Seoul Myeong-dong, THE SPLAISIR Seoul Myeong-dong/Dongdaemun, or HOTEL SUNROUTE TAIPEI.

Each coupon has a different expiration date. You can check the coupons you have received by going to "Coupons" on the app or your member page. For details on coupon usage, such as important points to note, please check the "Coupon" screen of your coupon.

This will be available according to the exchange rate on the date of your reservation.

SOTETSU GRAND FRESA SAIGON(Vietnam)
November 2025: 1 yen → VND 172.10
December 2025: 1 yen → VND 168.97
January 2026: 1 yen → VND 168.79
February 2026: 1 yen → VND 168.72
March 2026: 1 yen → VND 166.88
April 2026: 1 yen → VND 165.31

SOTETSU GRAND FRESA Taipei Ximen (Taiwan)
November 2025: 1 yen → TWD 0.2019
December 2025: 1 yen → TWD 0.2013
January 2026: 1 yen → TWD 0.2023
February 2026: 1 yen → TWD 0.2015
March 2026: 1 yen → TWD 0.2003
April 2026: 1 yen → TWD 0.2004

SOTETSU GRAND FRESA BANGKOK(Thailand)
November 2025: 1 yen → THB 0.2137
December 2025: 1 yen → THB 0.2067
January 2026: 1 yen → THB 0.1988
February 2026: 1 yen → THB 0.1988
March 2026: 1 yen → THB 0.1988
April 2026: 1 yen → THB 0.2057

*The exchange rate may be changed without prior notice.
*This offer is not available in South Korea (Sotetsu Fresa Inn Seoul Myeong-dong/ THE SPLAISIR Seoul Myeong-dong/ THE SPLAISIR Seoul Dongdaemun) and Taiwan (HOTEL SUNROUTE TAIPEI).

No. There is no joining fee or annual fee for this service. Please feel free to register.

You can complete the procedure through each brand's official website, the SOTETSU HOTELS official website, or the SOTETSU HOTELS CLUB app.

When registering as a member, after entering E-mail address, click "Agree to the Terms of Use and Next" to proceed to the next screen. After confirming E-mail address, if it is correct, click "Send Email." An email containing the PIN code required for registration will be sent to the E-mail address you entered.
*When you press "Send Email", the next screen will appear where you can enter your PIN code, so please do not close the screen and check your email.

Your PIN code will be automatically sent from "info@mypage.sotetsu-hotels.com". If you have a spam filter or other email restriction, please change your settings in advance so that you can receive emails from the above E-mail address.
Also, please be sure to check your spam folder as it may have been automatically sorted into your junk mail folder.

This offer is only available when you make a reservation through the official website of each SOTETSU HOTELS brand or by phone and scan your membership QR code at the front desk.
Please note that you will not be able to enjoy the benefits if you make a reservation through another booking site.

Yes, but you can only use one E-mail address on one device.
If you are logged in on multiple devices at the same time, the device that was logged in first will be logged out.

Please access this from the "Member My Page" menu in the app or from the "Member My Page" on the official website of each SOTETSU HOTELS brand.
If you want to change it on your computer, click here .

You can change your membership information from SOTETSU HOTELS CLUB members My Page. To cancel your membership, go to "Cancel Service" on your My Page and follow the procedure.
Please note that hotel front desk staff cannot modify SOTETSU HOTELS CLUB members information, which is personal information.

Please Contact using the inquiry form on our official website.
When making an Contact , please News the following information to verify your identity: 1) Name 2) Phonetic spelling 3) TEL 4) Address. Please note that it may take some time to respond.
You can check this from the app by going to "Change Customer Information" on your member page.
*Please note that the SOTETSU HOTELS CLUB is an online-only membership, and in order to protect personal information, member E-mail address cannot be confirmed at the front desk.

Please reset your password by clicking " Forgot your password? " on the login screen of your member page on the official website. From the app, you can view your password by clicking "Show password" under "Change customer information" on your member page.
*Please note that the SOTETSU HOTELS CLUB is an online-only membership, and in order to protect personal information, we are unable to check member passwords at the front desk.

No, you cannot register at the hotel front desk.
Please complete the membership application process yourself via this website or the SOTETSU HOTELS CLUB app.

All member registrations and modifications must be done online by the customer.
If you want to change it on your computer, click here .
SOTETSU HOTELS CLUB is an online membership. We ask that you manage your personal information yourself.

Yes, you can enjoy benefits by scanning your membership QR code during your stay.

You can check in quickly and easily by simply holding your membership QR code over the terminal installed at the hotel front desk.

You can use the service once your identity has been verified.

You can check it on the Member's My Page. After logging in, please check from "Modify Customer Information". Click here to go to My Page.

The SOTETSU HOTELS CLUB app is available for free download.
Use of this app incurs packet communication charges, which are the responsibility of the user. Communication charges vary depending on your mobile phone company and contract status, so please Contact your mobile phone company for details.

It can also be downloaded Oversea(languages ​​available: Japanese, English, Traditional Chinese, Simplified Chinese, and Korean).
The app's language will be based on the device's language settings, but for devices other than those supporting the five languages, Japanese will be displayed.

If you do not have an Apple ID or Google account, you will need to register an account. You may also need to register credit card information when registering.
*Account registration is required when installing any app, not just this app.

Operation is not guaranteed. This app is only available for iPhone and Android smartphones. Please note that it may not be available on some smartphones.
*Supported OS: iOS 16-26 / Android 9-16

Please log in to your My Page on your PC and print out the member QR code from your My Page.
*This is not supported on feature phone (G-phone) sites.

We apologize, but if you forget to scan your membership QR code during your stay, you will not be able to receive the benefits. Thank you for your understanding.

We apologize, but if your membership QR code cannot be read, you will not be able to receive the benefits. Thank you for your understanding.

For iPhone users: Search for the SOTETSU HOTELS app in the Apple Store and install (download) it.
For Android users: Search for the SOTETSU HOTELS app on Google Play and install (download) it.
*You can Others Location each store by scanning the QR code printed on the posters and flyers located throughout the building.

Please check the reception environment of your device. Move to a location with a better signal and try installing (downloading) the app again.
Please also check the storage capacity of your device. Increase free space by deleting or organizing unnecessary data. Others, please note that this service may not be available on some smartphones.
*Supported OS: iOS 16-26 / Android 9-16

There may be a problem with the connection. Please try again in an environment with better signal strength.

This mainly occurs when your smartphone is low on memory. Please try again after closing all running apps. Reinstalling the app may also resolve the issue. Please update to the latest version from the App Store or Google Play.
*Depending on the model you are using, it may not start up correctly.
This may also occur if the communication environment is poor. Please try again in a location with a good communication environment.
*If you have packet restrictions, it may take some time to display.

The app displays the language based on the language settings of your device. To switch between Japanese, English, Chinese (Traditional), Chinese (Simplified), and Korean, please change your device's settings. If the app is set to any other language, it will be displayed in Japanese.

Please click the logout button in the Others menu at the bottom right of the app. You will then be able to log in with the correct account.
We cannot merge accounts, so please cancel any unnecessary accounts.

No, one member QR code per member.

You can find the member QR code on the app or on your member page.
*To enjoy member benefits, you will need to hold your member QR code over the QR code reader at the hotel where you are staying.

After registering as a member on the app, you can check in easily and quickly by holding your smartphone over the terminal installed at the hotel front desk.
*Depending on the hotel or reservation details, it may not be possible to check in using your smartphone.

You can use the service by displaying the member QR code on your member page on the web using your smartphone and holding the smartphone over the terminal installed at the hotel front desk.

After registering as a member via the app, please select "Smartphone Key" at the automatic fare checkout machine.
Please note that your smartphone's Bluetooth must be turned on when unlocking. Also, for some devices, you can use the smartphone key by turning on the smartphone's location information and allowing the transmission of location information to the SOTETSU HOTELS CLUB app.
*This service is available at some hotels.

Click here for participating hotels

We apologize, but to use this service, you will need to register as a member via the app.
*This service is available at some hotels.

Click here for participating hotels

The first guest can choose between a smartphone key or a card key. All guests after the first guest must use a card key.
*This service is available at some hotels.

Click here for participating hotels

If you are using an iPhone, due to the specifications of the iPhone, Apple Pay may start up when unlocking the security in Guest Rooms, entrance, or elevator.
Even if Apple Pay launches, communication will still be active via Bluetooth, so you can disable security by simply holding your card over the device.

The cashback benefit ended on March 31, 2026.
For more details, please click here

If an error message appears, please Location the Contact form .
Please News in the Contact section that you are unable to log in as a member and include the error message.

In addition, if you are registered as a member with the E-mail address below, you may not be able to log in to the reservation system.

・Example 1: abcde.＠sotetsu-hotels.com where there is a dot (.) immediately before the @ (at sign) or at the beginning of the E-mail address
Example 2.abcde＠sotetsu-hotels.com

・Example 1: There are consecutive dots (.) before the @ (at sign) ab..cde＠sotetsu-hotels.com
Example 2 abcde..@sotetsu-hotels.com

・Contains half-width alphanumeric characters and some symbols *Excluding the following symbols (. ! # $ % & ' * + – / = ? ^ _ { | } ~ )
Example 1 abcd[e@sotetsu-hotels.com
Example 2 a@bcde＠sotetsu-hotels.com

We apologize for the inconvenience, but if you are using the E-mail address in question, please log in to your My Page using the URL below and change E-mail address under "Change customer information."
https://mypage.sotetsu-hotels.com/mypage/pc/login.php

We are sorry, but the transition period ended on September 30, 2020. Please register as a new user.

We are sorry, but the transition period ended on September 30, 2020. Please register as a new user.

The expiration date for points is October 5, 2023.

We refer to ISO 3166-1 (English short name) published by ISO.
For Japanese, we have registered the Japanese translation of the above (English short name) as an option.

Reservations can be made approximately six months in advance, but this varies depending on the hotel.
For details, please check the accommodation plan page of each hotel.

Yes, please call us and we will check the guest rooms availability.
If there are available guest rooms, you can also make a reservation through our website.
However, please note that we may not be able to accept your reservation depending on availability.

Sorry, we do not offer a waiting list for cancellations.
We apologize for the inconvenience, but please try searching for available rooms again on another day, or contact the hotel.

We apologize for any inconvenience. In order to ensure a comfortable stay for all our guests, we will assign rooms to you ourselves. We are unable to specify rooms or floors. Thank you for your understanding.

If you have made an online reservation via our website, you can check the details of your reservation on the page of the hotel you have booked, or by using the URL provided in the confirmation email you received when making your reservation.

If Safari's "content blocker" is enabled on an iOS device such as an iPhone or iPad, some parts may not display correctly.
We apologize for the inconvenience, but please temporarily disable the content blocker settings on your device and try again.
As of June 2021, cases of inability to display the ad have been confirmed with TREND MICRO's "Virus Buster Mobile," but if you are using another ad blocking app, you can disable it by following the same steps.

<Operation method>
1. Tap "Settings" on your device
2. Scroll down the screen and tap "Safari"
3. Tap "Content Blocker"
4. Turn off the apps displayed in "Allowed Content Blockers" *The operation method may differ depending on the device and iOS version. For details, please contact the support desk of each device.

Please Location the Contact form and News in the Contact section that you are unable to log in as a member and the error message you received.

Yes, you need to register with SOTETSU HOTELS CLUB in order to make a reservation. If you do not wish to register as a member, you may need to temporarily register your name, phone number, and other required information.

Accepted payment methods vary by hotel, and some hotels only accept cashless payments.
Please check the website of each hotel for details.
Please confirm the payment method when making your reservation.

Accepted payment methods vary by hotel, and some hotels only accept cashless payments.
Please check the website of each hotel for details.
Please confirm the payment method when making your reservation.

To comply with the invoice system, we regret to inform you that we are unable to issue separate receipts for a split accommodation fee for a single room per night or for only a part of the accommodation fee.

Please note that Guest Rooms are for overnight guests only.
Please meet in the lobby.

Yes, depending on the hotel, we may store your luggage for free or for a fee.
We will only store your luggage on the day of check-in and check-out. We cannot accept luggage that is too large, too much luggage, or items that require freezing or refrigeration.
For more information, please Contact each hotel.

If check-in is later than scheduled,
We apologize for the inconvenience, but please contact the hotel by phone.

If you would like to do so, please contact our staff by phone.
If you become a member of the SOTETSU HOTELS CLUB app, you can extend the usual 11am check-out time to 12pm for free.

Please ask our staff if you would like this service.
Please note that we may not be able to accommodate you depending on the cleaning situation.

We apologize for the inconvenience, but please contact each hotel directly or use the inquiry form.

Please select the "Login for Contracting Companies" login button in the reservation search area of each hotel page, log in and proceed to make a reservation.

This is required every time. Depending on the browser you use, it may be automatically filled in, but in principle, please enter it every time.

We may ask you to present an employee ID card, insurance card, or other document that can verify your employment with the contracting company.

Please pay at the hotel front desk when you check in. Please note that we do not accept payment at a later date via invoice.

Please refer to the cancellation policy, which is stated in the plan description and in the reservation confirmation email.

If you can present an employee ID card, insurance card, or other proof of employment with a contracting company, this will be considered applicable.

[Reservations with reservation numbers beginning with "T"]
If you have made an online reservation via our website, you can change or cancel your reservation by visiting the hotel page you have booked or the URL provided in the confirmation email you received when you made your reservation.
Please note that if you change the dates of your reservation, the accommodation fee at the time of the change will be applied and may be different from the price at the time of the original reservation.

If you make a reservation from the standard plan, the contract company rate will not apply. Please log in as a contract company to make the reservation.

Some items are excluded. Details are as follows:

Ineligible benefits
500 yen cashback* 200 yen cashback at THE POCKET HOTEL, THB 100 cashback at SOTETSU GRAND FRESA BANGKOK,
Cashback-like benefits at hotels in South Korea, Taiwan, and Vietnam are also not eligible.

Eligible benefits: Early check-in/late check-out/distribution of a 1,000 yen birthday coupon/stamp coupon stamping and distribution of coupons/original hotel benefits

You can find more details about the benefits here.

* MEMBERSHIP PROGRAM benefits apply to stays booked on the official website or by phone.
*Some benefits may not be applicable depending on the hotel or reservation details.
*To use the benefits, you will need to authenticate your membership QR code.

We hope to provide information to as many people as possible through this official website, so we welcome links to this official website (links are free). For more information, please see our " Site polocy ."

We apologize for the inconvenience, but please contact us by phone or through the inquiry form .
For more details, please see the " Proposal for new hotel development " page.

[Contact information]
Sotetsu Hotel Development Co., Ltd. 2-9-14 Kitasaiwai, Nishi-ku, Yokohama, Kanagawa Prefecture, 220-0004 (Sotetsu Head Office Building 2F)
Tel.(+81)45-319-2596／Fax.(+81)45-319-2273