According to the Ministry of Health, Labour and Welfare, customer harassment is defined in the Corporate Manual for Customer Harassment Countermeasures as follows:
"Among complaints or behaviors from customers or others, those in which the method or manner of conveying the demand is socially unacceptable in light of the reasonableness of the demand itself, and which harm the employee’s working environment as a result.

The following examples are based on the Corporate Manual for Customer Harassment Countermeasures published by the Ministry of Health, Labour and Welfare.
Please note that these are not the only actions considered as customer harassment.

1. Examples of Cases Where the Customer's Demands Lack Reasonableness
   • When no defect or fault can be found in the company’s products or services
   • When the demand is unrelated to the content or nature of the company’s products or services
2. Examples of Socially Unacceptable Methods or Behaviors Used to Make Demands
   • Physical or mental abuse (assault, injury, threats, slander, defamation, insults, abusive language) and threatening behavior
   • Repetitive or persistent demands
   • Demanding an employee to kneel in apology
   • Coercive behavior (long phone or in-person detainment, refusing to leave, staying without permission, or confinement)
   • Discriminatory or sexual remarks
   • Personal attacks or demands directed at individual employees
   • Posting personal information or defamatory content about employees on social media or the internet
   • Demands for unreasonable or excessive services
   • Demands for product replacement, monetary compensation, or apologies without just cause

• If behavior is determined to constitute customer harassment, we will take a firm stance to protect our employees and may suspend services or cease further interaction with the customer.
• In cases deemed malicious or criminal, we will respond strictly, including potential legal action, in cooperation with the police, legal counsel, or other relevant authorities.

We recognize that the vast majority of our guests do not engage in behavior that constitutes customer harassment. However, it is also true that a small number of such incidents have occurred.
If such behavior is identified in the future, we will respond in accordance with this policy.
We kindly ask for your understanding and cooperation.